Senior Manager, Revenue Operations

The Gist 

Vim is the fastest growing middleware platform transforming healthcare. Experience the power of seamless data exchange and collaboration among providers, payers, tech companies, and more. Our platform enhances clinical workflows at the point of care, empowering organizations to improve performance, achieve operational efficiencies, and drive innovation. Seize the opportunity to be at the forefront of healthcare transformation with Vim! 

What we are doing at Vim 

Vim has built a next-generation clinical workflow integration technology that is fostering connectivity across the healthcare ecosystem. Our proven Core Application suite for diagnosis gaps, care gaps, referrals, medication recommendations, data exchange and more has paved the way for us to unlock accelerated healthcare innovation through our new developer platform (Canvas). Healthcare and technology builders of all sizes, including national health plans, leading Management Services Organizations (MSOs), value-based care enablers, and tech companies, use Vim's platform to connect with over 6,000 care provider organizations. Through these connections, builders can equip care providers with the tools and resources they need to focus on their mission: providing exceptional care to each and every patient. Don’t miss the opportunity to join Vim and influence the future of healthcare delivery. 

The Role

The  Senior Manager Operations Director will lead the strategic design and optimization of our revenue infrastructure across Marketing, Sales, and Customer Success, driving scalable growth through data-driven decisions and technology enablement. This role balances strategic planning with hands-on operational leadership, collaborating with executive teams to improve revenue performance while guiding a team that implements and maintains critical revenue systems and processes.

What you will do 

• Own and optimize the complete revenue tech stack and processes across Marketing, Sales, and Customer Success 
• Partner with Finance to manage critical revenue KPIs (including CAC, LTV, NRR, and conversion metrics), revenue recognition, and forecasting processes to drive strategic planning
• Design and implement comprehensive revenue performance frameworks and analytics systems, including predictive modeling and AI-driven insights, to drive executive decision-making and optimize the customer journey
• Lead cross-functional initiatives to improve revenue team efficiency through change management and adoption of new processes and tools
• Establish and maintain data governance standards and lead management strategies, including enrichment processes, scoring models, and feedback loops across revenue systems

Who we are looking for 

• 6+  years of progressive experience in Revenue Operations, with at least 3 years in a leadership role
• Advanced proficiency in CRM platforms (Salesforce preferred) and revenue intelligence tools
• Advanced data analytics skills and experience with BI tools (Tableau, Looker, or similar)
• Experience with marketing automation platforms (HubSpot, Marketo, or similar)
• Strategic mindset with excellent analytical and problem-solving abilities
• Outstanding communication and stakeholder management skills
• Proven track record scaling RevOps in a high-growth environment ($20M-$100M ARR)
• Strong background in revenue forecasting, financial planning, and revenue recognition principles
• Must be hands on in implementing and optimizing revenue tech stacks
• Demonstrated success in building and leading high-performing teams
• Track record of successful change management initiatives
• Bachelor's degree in Business, Finance, Computer Science, or related field
• Ability to be on-site 3 days a week in NY Office on a hybrid work schedule 

What is Nice to Have

• MBA or relevant advanced degree
• Understanding of AI/ML applications in revenue operations
• Relevant certifications (e.g., Salesforce Admin, Revenue Operations, Six Sigma)
• Experience in SaaS or similar subscription/usage-based business models

Vim’s Culture, Compensation, and Benefits 

Our employees are go-getters and bring “Vim and Vigor” to their everyday work life; they are expected to ask bold questions and work as a team towards the success of the company.  We prioritize employee satisfaction through a comprehensive range of benefits designed to enhance work-life integration and foster a positive culture.

The target base salary for this role is between $140,000 and $170,000per year (Compensation is influenced by a wide array of factors including but not limited to skill set, and level of experience)

• Vim offers a comprehensive benefits package including discretionary (unlimited) vacation time off; generous contribution to health care, dental, and vision insurance; and 401K program 
• We embrace the hybrid work model, and we offer the flexibility of working several days from home, ensuring comfort and productivity 
• Our dog-friendly policy recognizes the importance of furry companions in our lives
• Regular happy hours and team events provide opportunities for socializing and team bonding, while office wide lunches encourage camaraderie and collaboration 
• At Vim we also provide unlimited flexible days off, our employees can manage their schedules according to personal needs, promoting overall well-being 
• We embrace a growth mindset, and we encourage continuous learning and development, empowering employees to reach their full potential both personally and professionally

Vim is proud to be an equal-opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics. 

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