Associate Manager, Operations - Madagascar

What you will be expected to do:

• Prepare inventory reports and contribute to demand planning and forecasting.
• Review operational processes, identify opportunities for improvement, and develop practical, sustainable solutions.
• Maintain accurate and timely transactions across ERP and CRM systems for operational activities.
• Coordinate warehouse and procurement activities, ensuring smooth day-to-day operations.
• Monitor operational performance against defined KPIs and highlight areas requiring attention.

• Coordinate the sourcing and management of warehouses and retail locations, ensuring inventory is maintained in line with established stock management practices.
• Monitor inventory requirements and coordinate with the Sales team to ensure product availability meets business needs and timelines.
• Coordinate regular inventory cycle counts and physical-to-system reconciliations.
• Maintain accurate inventory records and investigate and resolve variances.
• Identify potential stock risks and escalate issues to the relevant teams in a timely manner.

• Complete procurement-related transactions accurately and on time within the ERP system.
• Maintain an accurate and up-to-date database of approved suppliers.
• Develop and maintain effective supplier relationships.
• Coordinate the end-to-end procurement process, from identifying requirements through to delivery.
• Contribute to cash flow planning and forecasting related to procurement activities.
• Ensure procurement activities follow established policies, processes, and applicable requirements.

• Coordinate the import and export of products into and from Madagascar with established clearing agents.
• Manage relationships with third-party logistics (3PL) providers and monitor service delivery.
• Ensure accurate and timely system transactions for inbound and outbound logistics activities.
• Monitor logistics movements and coordinate with relevant teams to address delays or operational issues.
• Ensure logistics activities comply with applicable regulatory and documentation requirements.

• Carry out other operational activities as assigned by the Manager, Operations.
• Contribute to cross-functional initiatives that improve operational efficiency, service delivery, and customer experience.

You might be a strong candidate if you have:

• A degree from a recognized institution, preferably in Supply Chain Management, Operations Management, Procurement, Logistics, Distribution, or a related field.
• 4+ years of experience in supply chain management and operations.
• The ability to manage multiple priorities and organize work effectively in a fast-paced environment.
• Strong problem-solving skills and can assess operational processes and identify practical improvements.
• Strong data management and reporting skills, with practical experience using VLOOKUP/XLOOKUP, PivotTables, advanced Excel formulas, and large datasets.
• Practical experience working with an ERP system and other business systems.
• Strong working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Google Sheets.
• Knowledge of relevant legislation and regulatory requirements applicable to Madagascar and the wider region.
• Practical knowledge of import and export processes, transport routes, inventory management, warehousing, and distribution networks.
• Experience across business planning, procurement, warehouse operations, retail operations, and/or last-mile distribution.
• The ability to build positive working relationships with colleagues, team members, suppliers, service providers, and other external partners.
• Good communication skills and can communicate clearly and effectively, both verbally and in writing. Fluency in English is required.
• The motivation to create positive outcomes for rural and off-grid communities and finding practical solutions to customer needs.
• The ability to work effectively with limited day-to-day direction while keeping relevant stakeholders informed of progress and hindrances.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.