Zonal Training Manager

What you will be expected to do:

• Deliver and oversee field training sessions for major initiatives, product launches, pilots, and new rollouts.
• Coordinate training schedules and attendance in line with established KPIs and timelines.
• Ensure training is practical, relevant, and aligned with field requirements.

• Coordinate field audits with the Country Training Manager to assess knowledge retention and application of training.
• Review the agent onboarding process and identify opportunities to improve learning outcomes.
• Work with Area Business Managers (ABMs) to strengthen agent recruitment, activity levels, completion of Phase 1 and Phase 2 learning, and retention.
• Review new initiatives, pilots, and rollouts to confirm training readiness and application in the field.

• Maintain at least 90% accuracy and completeness of Litmos data.
• Escalate data quality issues to the Country Training Manager.
• Ensure user activations and deactivations are completed within 24 hours of escalation.
• Monitor course adoption and completion across assigned regions.

• Work with the Country Training Manager and relevant teams to design, develop, and update training content for Energy Officers and field teams.
• Identify priority skills required for effective field performance and incorporate them into learning programs.
• Accelerate learning completion and achieve required completion targets within 10 days.
• Adapt training content based on field observations, performance results, and business priorities.

• Partner with HR to oversee ABM onboarding through the 90-Day Program and provide structured feedback.
• Coordinate refresher sessions covering policies, processes, and key operational requirements.
• Promote consistent application of company policies across field teams.
• Reinforce company values and expected ways of working through training activities.

• Deliver practical onboarding and field shadowing for new Regional Mentors.
• Observe Regional Mentor training activities involving Field Staff and Energy Officers.
• Work with Sales Managers and Team Managers to identify suitable training locations and schedules based on regional needs, clusters, and Energy Officer availability.
• Coach Regional Mentors on effective training methods, product demonstrations, and resolution of field-related issues.
• Track Regional Mentor KPIs and improve learning adoption and completion.
• Maintain at least 80% Litmos user engagement and monitor month-on-month adoption across assigned regions.
• Promote consistent training standards and effective team performance.

• Observe Energy Officer and Field Staff performance following training activities.
• Identify areas where additional learning or coaching may improve field performance.
• Provide clear, practical feedback and recommendations to strengthen capability.
• Work with the Training Manager to address implementation gaps identified through training assessments.
• Develop targeted learning content based on identified performance gaps.

• Promote available training opportunities to Field Staff and communicate the value of relevant learning programs.
• Work with Zonal Business Managers to align field learning activities with sales priorities.
• Work with Zonal Credit Teams to align learning activities with collections priorities.
• Maintain clear communication across Training, Sales, and Collections teams to ensure learning initiatives are integrated with business plans.

• Maintain accurate records of field training activities, attendance, launches, pilots, and learning outcomes.
• Prepare regular reports covering training progress, key observations, learning outcomes, and recommended actions.
• Use training data and field observations to inform future learning priorities and program improvements.

• Keep current with developments in the solar energy sector, market conditions, technology, and relevant field practices.
• Apply relevant industry insights to keep training content practical and up to date.

You might be a strong candidate if you have:

• Fluency in French and English, with proficiency in relevant local languages.
• Experience in training, learning and development, field capability, or a related area.
• Experience in training strategy, project coordination, training needs assessment, and content development.
• Experience delivering sales and collections training, preferably within the solar energy, PAYGo, fintech, telecommunications, or related sector.
• Good knowledge of sales, collections, customer engagement, and field operations.
• Strong facilitation, presentation, communication, and coaching skills.
• Ability to coordinate training activities across multiple locations and teams.
• Familiarity with CRM, learning management systems, sales tools, and training data platforms.
• Ability to use training data and performance information to assess learning effectiveness and identify improvement areas.
• Strong organisational skills with attention to accuracy and follow-through.
• Willingness to travel approximately 50% of the time to various locations for field training and assessments.
• Bachelor's degree in Training, Education, Business, Human Resources, or a related field is preferred.
• Experience coordinating teams is an advantage.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.