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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
Supports Senior Credit Bureau Business Manager to ensure Credit Bureau is a well-managed program. Provide guidance and oversight to the inquiry dispute team to ensure cases are investigated appropriately and feedback is provided. Identify trends and areas for improvement by partnering with quality assurance and credit disputes team lead.
What you’ll do:
- Oversee Inquiry Disputes execution and success
- Manage, execute and deliver results on QA findings for inquiry disputes and ensure specialists are following SOPs for intended outcomes
- First point of contact for Inquiry escalations and QA
- Provide suggested SOP updates based on QA observations
- Ensure team is trained on new guidance and aligns with dispute investigations
- Ability to work independently and lead cross-functional teams
- Continual process improvement and change management
- Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies
- Lead and develop disputes team members
- Lead remediation of issues
- Track performance metrics and hold team accountable to established standards
What you’ll need:
- Prefer bachelor's degree
- 2+ years of experience in credit bureau reporting, dispute resolution, or a related field
- 2+ years of team management experience with direct reports
- Process improvement experience
- Project management experience
- Knowledge of credit bureau reporting regulations, including FCRA
- Ability to lead and work independently
- Experience working in a regulated industry, such as banking or financial services.
- Ability to multitask in a fast-paced environment
Nice to have:
- Knowledge of industry standards for Metro 2 format
- Experience working with credit bureau reporting systems, such as Metro 2 validation tools or e-OSCAR
Skills Required
- Bachelor's degree (preferred)
- 2+ years of experience in credit bureau reporting, dispute resolution, or a related field
- 2+ years of team management experience with direct reports
- Process improvement experience
- Project management experience
- Knowledge of credit bureau reporting regulations, including FCRA
- Ability to lead and work independently
- Experience working in a regulated industry, such as banking or financial services
- Ability to multitask in a fast-paced environment
- Knowledge of industry standards for Metro 2 format
- Experience with Metro 2 validation tools or e-OSCAR
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
