Associate Manager - Client Services Representative

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Associate Manager - Client Services Representative

Location: London (Hybrid working on offer)

Get To Know Us:

For more than 35 years, SS&C has developed the technology and services to power our clients’ success.  With industry-specific solutions from the alternatives space to healthcare to wealth management, SS&C is leading the way toward the future. 

Battea-Class Action Services, LLC is seeking a highly motivated person to join a team in the dynamic and detail-oriented field of class action claim filing and recovery. This role involves overseeing operational processes, ensuring client satisfaction, and contributing to the overall success of the company.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Oversee the end-to-end class action claim filing process, ensuring accuracy, completeness, and timely submission of client claims.
• Develop and implement efficient operational procedures to streamline workflows and enhance productivity.
• Monitor and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments, including Client Services, Research, and Technology, to ensure seamless operations and client satisfaction.
• Manage and resolve complex client inquiries and escalated issues with professionalism and a client-centric approach.
• Stay informed of industry trends, regulatory changes, and new class action settlements to ensure compliance and identify new opportunities.
• Participate in strategic planning and contribute to the development of new services and process improvements.
• Conduct regular team meetings, foster a collaborative work environment, and promote professional development.
• Prepare and present reports on team performance, project status, and operational efficiency to senior management.

What You Will Bring:

• Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field.
• 3+ years of experience, preferably within legal services, a claims processing environment, or financial services.
• Strong understanding of class action settlements, claims processing, and the financial services industry is highly desirable.
• Exceptional organizational skills and meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or claims management software.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Ability to thrive in a fast-paced, deadline-driven environment and manage multiple priorities effectively.
• Demonstrated commitment to client service excellence and a strong work ethic.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.