Company Description
As Associate Manager - Business Analyst, you are responsible for analyzing and optimizing business process to enhance operational efficiency, improve service delivery and achieve client and company goals.
Job Description
We are seeking a detail-oriented and analytical Associate Manager - Business Analyst to join our team in Mabalacat, Philippines. In this role, you will be responsible for analyzing business processes, identifying areas for improvement, and collaborating with stakeholders to implement effective solutions. As a key member of our organization, you will play a crucial role in driving efficiency and supporting data-driven decision-making.
- Analyze existing business processes, workflows, and operations within the program to identify bottlenecks and inefficiencies
- Collaborate closely with process owners to understand requirements and pain points
- Collect, organize, and analyze data related to process performance, quality, and KPIs
- Generate reports and insights from data analysis to drive decision-making
- Work with clients and internal stakeholders to gather and document business requirements
- Translate business needs into clear and actionable requirements for process improvement
- Propose and design process improvements and optimizations to meet client and company objectives
- Develop detailed process documentation, including flowcharts and SOPs
- Manage and oversee the implementation of process improvements and changes
- Present findings and recommendations to senior management and stakeholders
Qualifications
- Bachelor's degree in Business Administration, Information Systems, or a related field
- Proven experience in business process analysis and improvement
- Strong analytical and problem-solving skills with a detail-oriented approach
- Excellent communication and interpersonal skills
- Proficiency in MS Office tools, particularly Excel and PowerPoint
- Experience with data analysis tools and software
- Knowledge of Tableau, Qualtrics, Power BI and other Sutherland Reporting Tools
- Familiarity with project management methodologies
- Understanding of business process modeling techniques
- Ability to work collaboratively in a team environment
- Strong organizational skills and ability to manage multiple projects simultaneously
- Goal-oriented mindset with a focus on delivering measurable results
Additional Information
All your information will be kept confidential according to EEO guidelines.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
