About the job:
This position is responsible for providing clinical product support to all end users of our pioneering Mako SmartRobotics, on-site guidance and assistance during surgical procedures and for providing training, ongoing in-services, and customer education to the assigned account. MPS drives continuous account growth of the clinical base by working with key hospital staff, thought leaders and referring doctors in territory to develop a referral base and increase procedural/implant volume. MPS drives case volume and site growth by translating clinical benefits of MAKO into the economic benefits. MPS will look to provide feedback on product design to improve performance and customer satisfaction
What you will be doing:
- Provide case coverage as MPS (Mako Product Specialist)
- Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment, and instruments to insure ideal placement and precision.
- Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's Mako SmartRobotics, assist surgeon in preoperative implant planning, implant sizing and positioning.
- Provide detailed reports and associated metrics to management, direct supervisor and company's Quality/Regulatory representatives as needed. Key considerations include case review, service, customer complaint, and recommendations for improvements.
- Maintains and controls local Mako consigned inventory.
- Processes sales orders and provides forecast input to sales and operations teams.
- Support training and marketing activities as needed. Provide potential customers with opportunity to experience the Mako system through hands on demonstration and explanations.
- Provide prompt and accurate complaint reports per the requirements of Stryker’s quality system.
- Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
- Must pass MAKO course examinations and be certified by MPS within probationary period.
Who are we looking for:
- Preferably a minimum of 1 year of experience in a sales and/or technical role within the medical, pharmaceutical, or healthcare industry
- Strong proficiency in English (spoken and written), with the ability to communicate effectively with customers and stakeholders; proficient in using computers and MS Office tools
- Knowledge of the operating room environment is required
- Strong understanding of customer service principles and processes
- Proven problem-solving skills with the ability to work effectively in a team-oriented environment; excellent interpersonal and communication skills
- Confident and able to take ownership and lead when required
- Ability to interpret and analyse written specifications, and support customers in selecting products that meet those requirements
- Highly detail-oriented
Skills Required
- Must pass MAKO course examinations and be certified by MPS within probationary period
- Knowledge of the operating room environment
- Strong proficiency in English (spoken and written)
- Proficient in using computers and MS Office tools
- Strong understanding of customer service principles and processes
- Proven problem-solving skills and ability to work in a team-oriented environment
- Confident and able to take ownership and lead when required
- Ability to interpret and analyse written specifications and support product selection
- Highly detail-oriented
- Minimum of 1 year experience in a sales and/or technical role within the medical, pharmaceutical, or healthcare industry
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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