Vivrelle is seeking an Associate, Logistics to play a critical role in its continued growth. Reporting directly to our Manager, Operations, this role will be responsible for Vivrelle's inventory and client experience, spanning our inbound or outbound team, and is vital to supporting our large and growing member community.
At Vivrelle, our operations team is the heartbeat of the company. As the final touchpoint before our products reach members, the team is responsible for carefully preparing each order and ensuring every product meets our highest standards of quality and condition. From accurate shipping details to meticulous inspections and thoughtful packaging, our operations team ensures that every piece arrives in pristine condition, reflecting a luxury experience.
If you are interested in fashion and accessories, this role is especially exciting. You will gain hands-on experience with designer pieces while learning about quality standards, operations, and the inner workings of the luxury fashion industry.
Responsibilities Will Include:
- Take part in the inventory lifecycle: receiving and organizing incoming shipments, accurately tagging and logging returned items, and maintaining up-to-date records across all tracking systems.
- Inspect products for damage, cleanliness, and quality standards, flagging items for repair or removal and updating the repair sheet as needed to prepare items for reactivation.
- Clean, pack, and prepare all member orders for shipment, ensuring items are in top condition and shipping labels are accurately created and applied.
- Communicate and escalate issues as needed, including missing parts, damaged items, and return-to-sender packages, while coordinating with internal teams to address order delays and prevent fraud.
- Handle RFID bag processing, including labeling, storage, and usage tracking, while maintaining a clean and organized workspace to uphold brand standards.
Skills and Qualifications
Exceptional organization and attention to detail to ensure every item meets quality standards
A customer-focused, brand-conscious mindset
Positive, can-do attitude with a willingness to take on challenges and contribute to smooth operations
Hands-on, flexible approach, ready to step in wherever needed
Comfort working with technology in a fast-paced, start-up environment
1–2 years of experience in fashion, luxury, or related operational roles preferred
Vivrelle Perks and Benefits
Skills Required
- Exceptional organization and attention to detail
- Customer-focused, brand-conscious mindset
- Positive, can-do attitude and willingness to take on challenges
- Hands-on, flexible approach; ready to step in wherever needed
- Comfort working with technology in a fast-paced, start-up environment
- 1-2 years of experience in fashion, luxury, or related operational roles
What We Do
Vivrelle is a high-growth venture-backed start-up in the retail and luxury goods space. The company offers a first-of-its-kind membership club that provides access to a shared closet of coveted designer handbags, jewelry and diamonds for a monthly membership fee. With a dedication to making luxury accessories fun, flexible, affordable, and sustainable, Vivrelle provides members with the ability to borrow items with no return date. Founded in September 2018 by newlyweds Blake and Wayne Geffen, the company saw triple-digit growth as well as the injection of a $26 million funding round in 2021. At present in 2022, the platform counts tens of thousands of members who can get access to coveted designer bags and jewelry from brands like Chanel, Prada, and Bottega Veneta as their appetite changes. With some 87 percent of Vivrelle members having purchased an item through Vivrelle and remaining active members through the program, the start-up is boasting customer retention. Member acquisition is also especially strong, with an active and growing waitlist to join the membership club. In a past interview with WWD, cofounder Wayne Geffen described the feel Vivrelle is trying to convey. “We don’t say rental anywhere in our communication. We are not a rental site or a transaction-based site. It is really meant to be an experience — a virtual extension of your closet and the way you view your closet is just different with Vivrelle.”
Gallery
.png)
