Associate - Learning & Development Associate

Location Designation: Hybrid - 3 days per week
The Learning & Development (L&D) Associate for Tech, Data & AI will play a key role in building and scaling the learning ecosystem that enables New York Life's technology organization to thrive. Reporting to the Head of L&D for Tech, Data & AI, this role will support learning operations, content development, analytics, and enablement activities that advance the organization's technical capabilities.
You'll collaborate with engineers, data professionals, and learning leaders to bring to life programs that develop critical skills in architecture, cloud engineering, AI, and data. You'll also help shape the learning experience that supports a culture of innovation and technical excellence - on par with leading fintech organizations.
This is an ideal opportunity for someone with a passion for technology, strong organizational and analytical skills, and an interest in digital learning who wants to grow in a fast-paced, forward-thinking environment.
What You'll Do:
1. Learning Operations & Program Support

• Support the execution of the Tech, Data & AI learning strategy, coordinating logistics, scheduling, communications, and reporting.

• Manage day-to-day operations of learning programs, from enrollment tracking to completion and impact analysis.

• Maintain documentation, program calendars, and internal communication materials for stakeholders.

• Collaborate with the L&D Head on learning sprints, academies, and manager development initiatives.

2. Content Curation & Organization

• Create and maintain a seamless, user-centered learning experience aligned to the Tech, Data & AI (TDAV) organization's learning objectives and strategy.

• Work with subject matter experts (SMEs) across technology, data, and AI disciplines to develop and refine NYL-specific learning content, including job aids, guides, toolkits, and microlearning assets.

• Apply foundational instructional design principles to ensure learning content is clear, relevant, and actionable for NYL's technical audience.

• Curate and organize content to make it easy for employees to discover learning aligned with their roles and career paths.

• Partner with the TDAV Communications team to help employees find and engage with relevant learning opportunities through campaigns, newsletters, and targeted messaging.

• Gather and analyze user feedback to continuously improve content organization and overall learning experience.

3. Learning Platform Enablement

• Support the rollout and continuous improvement of the enterprise learning platform.

• Coordinate content migration, structure, and taxonomy to ensure an intuitive learner experience.

• Partner with technology and central L&D teams to manage data integrity, user testing, and platform feedback loops.

• Assist in defining and maintaining content categorization and metadata standards to enhance discoverability.

4. Analytics & Reporting

• Use Power BI, Tableau, or similar tools to design and maintain dashboards tracking participation, skill growth, and learning outcomes.

• Generate insights that link learning engagement to business and talent metrics.

• Partner with data and analytics teams to improve the accuracy and visualization of learning data.

• Provide regular reports and recommendations that help the TDAV leadership team make data-informed decisions about learning investments.

5. Collaboration & Culture

• Act as the operational backbone for the Tech, Data & AI learning community - coordinating meetings, maintaining documentation, and ensuring cross-team alignment.

• Support engagement campaigns and communications that celebrate learning milestones and promote continuous growth.

• Build strong relationships across technology, data, HR, and communications teams to drive adoption and impact.

Required Qualifications

• 1-2 years of professional experience, ideally in a technology, data, or learning & development environment.

• Strong technical fluency - comfortable engaging with engineers, data scientists, and digital tools.

• Experience working with data visualization or analytics platforms such as Power BI, Tableau, or similar.

• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.

• Strong communication and writing skills for cross-functional collaboration.

• Proficiency with Microsoft 365, SharePoint, and collaboration tools.

• Curiosity about technology, data, and AI, and a passion for enabling others to learn.

Preferred Qualifications

• Experience supporting learning content development, learning analytics, or instructional design projects.

• Familiarity with learning experience platforms (LXPs) or digital content management systems.

• Exposure to Salesforce, AWS, or other cloud ecosystems (helpful but not required).

• Bachelor's degree in Business, HR, Learning Sciences, Data Analytics, Communications, or a related field.

Success Profile
You'll thrive in this role if you are:

• Detail-oriented and structured - you bring clarity and organization to complex work.

• Analytical and tech-minded - you enjoy uncovering insights and improving systems.

• Collaborative and proactive - you communicate early and help teams execute effectively.

• Curious and growth-minded - you seek to learn new technologies and find better ways to enable others.

Pay Transparency
Salary Range: $64,500-$90,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 92749