The Role
Provides company-wide IT support across Windows and macOS environments. Installs and configures hardware, software, operating systems, networks, printers, and scanners; monitors and maintains systems; troubleshoots hardware, WiFi, VPN, LAN, WAN, and other network issues; repairs routers, switches, and backup systems; prepares reports; and communicates technical solutions to non-technical employees.
Summary Generated by Built In
Z1 Tech (Great Place to Work-Certified™) is a technology first company which strives to innovate digital advertising and marketing to streamline automation in favour of humankind. Our mission is to build for the future. We believe in trying to play where the technology is going, not where it has been. This has enabled us to bet on the future and build successful brands like VDO.AI, Plunic. Our offices are located in the US and in India (Gurugram).
We are seeking an experienced IT Support Specialist to join our highly collaborative, motivated, and fast-growing team.
We are seeking an experienced IT Support Specialist to join our highly collaborative, motivated, and fast-growing team.
Key Responsibilities:
- Streamline reports for team members and ensure delivery of regular reporting
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Monitoring and maintaining computer systems and networks, including both Windows and MAC environments
- Responding in a timely manner to service issues and requests related to both Windows and MAC
- Providing technical support across the company for both Windows and MAC users
- Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality
- VPN installation, configuration, and troubleshooting
- Basic troubleshooting and escalation of WiFi, VPN, and other network issues
Requirements and skills:
- 1-2 years of relevant experience
- Strong proficiency in troubleshooting hardware and software issues.
- Experience in managing LANs, WANs, and VPNs.
- Familiarity with system installations like laptop installations.
- Knowledge of installing different operating systems-Windows, macOS, Linux.
- Must understand digital security tools like two factor authentication etc.
- Must understand G-Suite
- Ability to communicate to non-technical staff on the thought and process behind the technical issues that have taken place.
- Ability to prioritize tasks and resolve them under time constraints.
- Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience, is required. Certifications such as CompTIA A+, MCITP, or CCNA from a reputed institution will be an added advantage.
Skills and Qualifications
Communication and Presentation Skills
Educational Qualifications
About our parent brand - Z1 Tech:
Z1 Tech (Great Place to Work-Certified™) is a technology first company which strives to innovate digital advertising and marketing to streamline automation in favour of humankind. Our mission is to build for the future. We believe in trying to play where the technology is going, not where it has been. This has enabled us to bet on the future and build successful brands like VDO.AI, Plunic, Jnee and NewsD. Our offices are located in the US and in India (Gurugram).
At Z1, we think innovatively. We are diverse and celebrate each other’s achievement and knowledge. We believe that equality in the workplace drives progress and works as a catalyst to holistic growth. Started with just 5 core members, we are now a team of over 150+ people who adhere to different values, beliefs, experiences, backgrounds, and preferences, it still seems like day one.
We're committed to creating a dynamic work environment that values diversity and inclusion and represents employees across various skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations, and gender identities.
Skills Required
- 1-2 years of relevant IT experience
- Strong proficiency troubleshooting hardware and software issues
- Experience managing LANs, WANs, and VPNs
- Familiarity with laptop and system installations
- Knowledge of installing Windows, macOS, and Linux operating systems
- Understanding of digital security tools, including two-factor authentication
- Knowledge of G-Suite
- Ability to communicate technical issues and solutions to non-technical staff
- Ability to prioritize tasks and resolve issues under time constraints
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent work experience
- CompTIA A+, MCITP, or CCNA certification
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The Company
What We Do
Z1 Tech is a technology-first company that aims to revolutionize digital content consumption experiences. Our quest started in 2015 to provide future-proof solutions to businesses and empower them in a technologically-dominated environment. Through collaborative efforts of more than 200 innovators spread over 4 countries, we have successfully created revolutionary brands like VDO.AI and Plunic. Our products and services stream over 5 petabytes of content, impacting 25 million people every day. We strive towards increasing our workforce, partners, and brand awareness by 3X every year.
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