Associate IT Business Analyst

Associate IT Business Analyst

IT Business Analyst is responsible for managing end-to-end business analysis process covering liaison with different stakeholders, understand the operation workflow, perform impact analysis, produce concise business requirement, think out-of-the-box to provide cost-effective solutions, prepare testing plan and test cases, executing User Acceptance Test, manage offshore testing team on test execution, support implementation and manage post-implementation production enquiries and issues. This IT BA works collaboratively with different stakeholders to understand company priorities and ensure alignment with company key initiatives.

Position Responsibilities:

• Review and analyze requests from various departments and work collaboratively to understand company priorities and ensure alignment with company goals

• Produce user requirement documents and specifications, and mock-ups for proposed solutions

• Perform impact analysis and deliver cost-effective solutions

• Build consensus and facilitate discussion with related stakeholders, business partners and IT development teams

• Participate in project planning from project initiation to closure and responsible for tracking requirement and testing progress

• Act as an internal business system area expert and champion

• Provide quality system training to business users

• Define test strategy, construct test plan and manage testing team on test execution to ensure the end product meets the business objectives

• Own, investigate and resolve system and project issues

• Plan and develop various reports to meet different business/regulatory needs, perform data analysis and integrity check

Required Qualifications:  

• Minimum 2 years' work experience with insurance

• Good understanding of individual insurance products, operations and processes

• Experience in life insurance policy admin system enhancement

• Well organized and attentive to details, flexible with working hours

• Good analytical and problem-solving skills, and disciplined with project scheduling

• Self-initiated and have a strong drive to learn

• Strong PC skills including MS Word, Excel and good understanding of SQL

• Able to clearly articulate business processes and ideas verbally and in written English

• Experience and knowledge in complicate testing execution and support

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].