Associate - Installers Coordinator, Lagos (Nigeria)

What you would be expected to do

•  Recruit, onboard, and certify in-house and 3rd party installers across your region
• Maintain engaged roster of certified installers per state/LGA with coverage maps
•  Run background checks, validate tools, and issue company ID/certification cards
• Manage installer contracts, rate cards, and SLA compliance

• Receive installation requests from Sales/CRM daily; prioritize by customer type, SLA, and geography
• Assign jobs to installers based on skill level, location, and workload — minimize travel time/cost
• Use dispatch app/WhatsApp group to confirm job acceptance within 2 hours
• Track job status: Assigned → En route → On-site → Completed → Customer sign-off
• Escalate delays to Sales + Customer Care before customer complains

• Enforce company installation SOP: cable sizing, earthing, battery racking, labelling, neatness
•  Conduct random site audits: 10% of jobs per installer monthly. Use photo/video checklist
• Fail/retrain installers with >2% callback rate. Maintain “blacklist” for repeat offenders
•  Sign off commissioning reports before jobs are closed in system
• Ensure COC/compliance docs are filled for warranty validity

• Run monthly refresher training with Technical Trainer: new inverter models, common faults, safety
• Certify dealer technicians to handle basic installs and reduce reliance on your team
• Update installers on firmware changes, app setup, and monitoring platform onboarding
• Maintain skills matrix: who can do 1kVA vs 20kVA 3-phase vs C&I systems

• Be the “single throat to choke” for Sales when customers ask “when will my installer come?”
•  Manage customer expectations: communicate delays, reschedule, handle site-not-ready issues
•  Debrief Sales on site Obstacles: roof too weak, load higher than quoted, customer bought wrong cables
•  Assist Sales with pre-sales site assessments for complex/C&I deals

•  Coordinate with Warehouse to ensure installer kits: cables, lugs, breakers, conduit go out with jobs
• Track tool calibration, safety gear PPE compliance, and vehicle readiness for in-house team
• Reconcile materials used vs BOM per job. Flag wastage/pilferage

• Own KPIs: Installation TAT, First-Time-Right Rate, Callback %, Customer CSAT on installation.
• Submit weekly dashboard: jobs done, pending, average TAT by state, top installer performers.
• Examine callbacks: feed top 3 failure modes to Training + Product teams
• Optimize routing to cut installer fuel cost and improve jobs/day

You might be a strong candidate if you

• 3+ years in field operations, installation coordination, or technical supervision 
• Technical background: BSC/HND/B.Eng. Electrical, or City & Guilds. Basic knowledge of AC/DC power and AC SPD and DC SPD on a solar inverter 
•  Experience managing technicians/artisans — you’ve told someone to redo ugly conduit before 
•  Used to high-volume ops: 20+ jobs/day across multiple teams 
• Good admin: Excel/Google Sheets, WhatsApp Business, basic CRM/dispatch tools 
• Valid driver’s license + comfortable on site: roofs, ceiling.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.