Main Duties & Responsibilities:
- Re-sets application passwords.
- Assists the bank employees with desktop issues via Help Desk.
- Perform basic troubleshooting to identify possible issues.
- Basic equipment and installation of application.
- Identifies user’s hardware & software needs, provides immediate assistance, or refers needs to the proper division.
- Identify areas in need of improvement and provide possible solutions.
- Work with the access request (OSR) assigned by management.
- Other duties may be assigned.
Minimum Requirements:
- Associate Degree in Information Systems or related field required. Other educational backgrounds may be considered.
- One (1) year of experience in Information Technology, help desk, customer service or similar required.
- Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
- Knowledge of end-user access security administration preferred.
- Excellent written and verbal communication skills in Spanish & English required.
- Excellent customer service, interpersonal skills, and ability to work effectively with clients is required.
- Knowledge and experience of computer troubleshooting and resolution, Microsoft Windows-based end-user computing environments & Telephony Services required.
- Flexibility to work through existing IT Helpdesk shifts and availability to adapt to operational needs, required.
#Li-Hybrid
WORK AUTHORIZATION & ELEGIBILITY:
- Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
- Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.
Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)
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What We Do
Since 1964, Oriental has thrived as one of Puerto Rico’s leading banks focused on serving the needs of consumers, businesses, and institutions. With multiple branches throughout the island, it has the second-largest network, and is the third-largest financial institution in core retail and commercial deposits. Oriental has a highly committed team of more than 1,500 employees serving nearly 300,000 clients. Since its establishment, Oriental has distinguished itself by delivering an unparalleled level of service to its clients making possible the progress of the customers, employees, investors and communities it serves.
OFG Bancorp (NYSE: OFG), is its diversified financial holding company that operates under U.S. and Puerto Rico banking laws and regulations. Its three principal subsidiaries, Oriental Bank, Oriental Financial Services and Oriental Insurance, provide a full range of commercial, consumer and mortgage banking services, as well as financial planning, trust, insurance, investment brokerage and investment banking services.
