foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionTraining Delivery:
• Conduct in-person and virtual training sessions for new vendors on the use of tablets and the vendor portal.
• Demonstrate the functionalities and features of the tablet and vendor portal, ensuring vendors understand how to perform essential tasks (Order processing & modification, item unavailable, NS update, invoice clarity, resto portal login etc)
Vendor Support:
• Provide ongoing support to vendors post-training to address any questions or issues.
• Troubleshoot technical problems related to tablet operations and the vendor portal.
• Maintain a knowledge base of common issues and solutions for vendor reference.
Feedback and Improvement:
• Gather feedback from vendors on the training process and materials.
• Continuously assess and improve training programs based on vendor feedback
• Collaborate with the product development team to stay updated on new features and changes to the tablet and portal.
Training Materials Development:
• Develop and update training manuals, user guides, video tutorials, and other educational materials.
• Customize training content to meet the specific needs of different vendor groups.
Reporting and Documentation:
• Maintain accurate records of training sessions and vendor attendance.
• Prepare reports on training activities and vendor performance post-training.
Skills Required
- Conduct in-person and virtual training sessions for vendors
- Troubleshoot tablet operations and vendor portal technical issues
- Develop and update training materials (manuals, guides, videos)
- Maintain training records, attendance, and prepare training reports
- Provide ongoing vendor support and maintain a knowledge base
- Gather vendor feedback and collaborate with product team on improvements
- Customize training content to different vendor groups
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
-
Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
-
Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
-
Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
