Associate Implementation Specialist

Company Overview 
 

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.  
 

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives. 

Why Join Us 

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. 

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. 

We’re proud of our values-forward culture that offers our people: 
 

• Mission-oriented work 
• Diverse and inclusive culture 
• Competitive Compensation & Bonuses 
• Comprehensive Insurance Plans 
• Mental and Physical Health Support 
• Work-from-home flexibility  
• Fitness Center Reimbursements 
• Streaming Good time off for volunteering 
• Wellness workshops 
• Buddy Program for new HealthStreamers 
• Collaborative work environment  
• Career growth opportunities 
• Continuous learning opportunities 
• Inspiring workspaces to collaborate and connect with other HealthStreamers 
• Free employee parking at our Resource Center in Nashville 

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has a Resource Center in Nashville TN. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.  

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! 

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. 

Position Information 

Position Overview 

The Associate Implementation Specialist will be responsible for onboarding new and existing customers to the HealthStream platform, application or other learning/competency development products, as assigned. This individual will be responsible for all phases of the onboarding process through application of basic project management methodology as well as utilizing a consultative approach to providing the best solutions for HealthStream customer needs. The Associate Implementation Specialist will be responsible for the deployment of the product and assisting customers with all technical, operational, and training steps necessary for a successful onboarding experience.

Key Responsibilities 

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. 

• Implement new products, solutions, and applications, activate new content/products, and work with project managers regarding large scale projects as required. Apply basic project management methodology as well as a consultative approach.
• Assist customers with defining key personnel, best practices, training and deployment via thorough consultation of key system needs.
• Serve as the first tier of escalation for customers during the onboarding process, to assist in resolving concerns, conflicts or challenges.
• Maintain project artifacts and achieve department metrics throughout customer onboarding process.
• Manage project scope and customer expectations throughout onboarding process.
• Maintain weekly status report of all ongoing onboarding projects to team manager.
• Create and maintain department documentation and assist with onboarding new products into department.
• Work with database administrators to clearly define and document defects identified during onboarding process.
• Meet or exceed the department’s customer satisfaction rating goal.
• May be required to successfully complete a product certification exam or other competency as directed by the team leadership or company leadership

Requirements

• 2+ years of experience in customer onboarding, implementations, customer service, account management or a related role
• Experience with managing projects and/or project management methodology
• Experience with web-based software. SAAS preferred.
• Experience troubleshooting web-based software on multiple platforms
• Experience with Microsoft Word and Excel
• Experience with Salesforce preferred
• Experience guiding customers to best practices for implementing applications preferred
• Experience forecasting and managing implementation schedules preferred
• Experience problem-solving issues related to web-based software and data files
• Have a basic understanding of software implementation lifecycle
• High school diploma required. Bachelor’s degree preferred or equivalent years of experience.

Qualifications

• Project Management (certification not required)
• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent critical thinking skills
• Time management skills
• Ability to read, analyze, and interpret basic Excel and tab-delimited data files
• Ability to work independently and within a team dynamic
• Ability to follow outlined policies and procedures
• Ability to translate technical requirements into non-technical terminology

Compensation

• The salary range for this position is $49,756 - $61,000. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. 

Benefits 

HealthStream offers a comprehensive benefits package to eligible employees, including:  

• Medical, Dental and Vision insurance  
• Paid Time Off  
• Parental Leave  
• 401k and Roth  
• Flexible Spending Account  
• Health Savings Account  
• Life Insurance  
• Short- and Long-Term Disability  
• Medical Bridge Insurance  
• Critical Illness Insurance  
• Accident Insurance  
• Identity Protection  
• Legal Protection  
• Pet Insurance  
• Employee Assistance Program  
• Fitness Reimbursement  

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare. 

Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities. 

Req # 49688