Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
This position will be office-based (hybrid) in Dublin or Madrid.
Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
As Implementation Specialist (d/f/m) you are a crucial part of Personio's customer experience by driving product adoption and consulting our customers based on their needs during their onboarding phase. Additionally, you will support your colleagues with customer escalations when needed.
Role Responsibilities: What You'll Do
- Product Adoption: Your goal is to ensure a successful implementation so that your customers feel equipped to start working with Personio.
- Customer Consultation: You consult customers based on their needs via regular meetings to gain the most value out of Personio.
- Project Management: You support multiple customers at different stages of the implementation and ensure an efficient process from start until the roll-out of Personio.
- Product Knowledge: You're a Personio product expert and answer customer requests during implementation.
- Quality Standards: You ensure a high quality of the account set-up and a smooth start with Personio.
- Internal Support: You provide ad-hoc support to new joiners and act as the go to person for your colleagues by answering their questions about processes and the product, using our knowledge tools.
- Side projects: You support department-internal initiatives and projects aiming for the smooth flow of our team processes.
Role Requirements: What You'll Need
- You have a proven track record of 3+ years in a customer-facing role in a SaaS or B2B/B2C environment.
- You are a great communicator and fluent in both Spanish and English.
- You love working with customers and making them happy by anticipating, prioritizing, and solving for their needs during the onboarding phase.
- You find it easy to handle multiple projects in parallel, and time management is not just a buzzword to you.
- You are eager to work with our product on a daily basis and become a real Personio product expert.
Why Personio?
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
- Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
- Make an impact on the environment and society with 1 (fully paid) Impact Day
- Receive generous family leave, child support, mental health support, and sabbatical opportunities.
- We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
- We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.
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What We Do
We believe small and medium-sized organizations are the backbone of global economies, and their most valuable asset is the people they employ. But many of their HR teams are held back by complicated, time-consuming processes and admin. We’re changing that with our all-in-one HR solution that transforms the way millions of people experience work every day. At the core of our people-focused product are the individuals who craft it: We proudly identify as Personios. As we build on our success as Europe’s leading HR platform for SMEs, we are looking for the brightest minds to bring their own innovative ideas to the table. When you join our team of 1800+ across Europe and the US, you’ll have an impact from day one – for our 15,000 customers and the 1.5 million employees we serve.
Why Work With Us
Personio is one of the most valuable tech startups in Europe, but we're just getting started with revolutionizing HR for the 1.7 million small and medium-sized organizations still stuck in the spreadsheet era. Now we need your experience scaling tech companies to take us to the next level.
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