Associate Implementation Manager

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. 

A little about the role…

The Associate Implementation Manager is responsible for new customer onboarding and engagement related to implementation of Procare’s software with a focus on SMB client base. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer follow-up, responding to customer inquiries and arranging customer support as needed.

What You Will Do…

• Serve as the customer relationship manager throughout software implementation
• Timely engagement with customers to schedule and complete onboarding of Procare’s software
• Train and coach users, through software consultation calls, how to effectively use software functionality as it relates to customer billing strategy 
• Ensure clarity around planning and executing customer rollout of software 
• Drive adoption of key features and benefits to ensure customer retention 
• Work interdepartmentally to facilitate customer implementation and or support needs to remove barriers to software utilization 
• Share customer feedback around feature/product enhancements that would meet needs and/or drive increased processing volume 
• Drive individual and team metrics to maximize customer adoption 
• Assist with special projects as needed

Our Ideal Candidate Will Have…

• Energy, passion and imagination. You will be challenged and will also have an opportunity to make a difference for children, families and early childhood educators
• Strong focus on customer success 
• Ability to train, coach, and influence customer use of software 
• Excellent verbal and written communication skills 
• Excellent organizational skills, attention to detail, and time management 
• Strong analytical and problem-solving skills 
• Ability to work with cross-functional and remote teams
• Bachelor’s degree or combination of education and relevant experience
• 3+ years' professional relevant experience, financial services or fintech, or in the software industry – sales, training, or teaching experience is a plus 
• Experience assisting new customers with implementation of new software 
• Knowledge of Payment Operations industry, products, and services 
• Relevant certifications will be considered also 
• Proficient with Microsoft Office and other business applications

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• Paid Parental Leave
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$24-$28/hour DOE

Location

This position requires regular in-office attendance and can be based in either the Denver, CO or Medford, OR office.