Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Krak is Kraken's consumer banking and payments product — a fast-moving team building the card, payments, and financial features that bring crypto to everyday life. The Krak Product Operations team sits at the heart of this, making sure the business can move quickly without getting blindsided by compliance, risk, vendor, or operational dependencies.
This is one of two roles in Krak’s Product Ops function, reporting to the Manager, Product Ops - Krak. You'll bring leadership to the day-to-day, working directly with compliance, legal, fraud, client engagement (CE), and external vendors to make sure new features land safely and successfully.
The opportunityProduct Ops at Krak is a co-ordination and intelligence function. Your job is to make sure that the cross-functional dependencies that could slow or derail delivery are surfaced early, actively managed, and resolved. You'll also help the team make better product decisions by curating the right operational data and bringing market and vendor intelligence into the room.
You'll work across four areas: compliance and risk co-ordination, third party vendor management, responding to management information (MI) and feature performance, and strategic market intelligence. Your job is to make sure the right conversations happen at the right time, and that nothing falls through the cracks on the way to launch.
Compliance & risk co-ordination
Maintain live, product-specific trackers of open compliance and legal items, including DRIs, status, and upcoming milestones
Triage new features against regulatory requirements ahead of development; ensure sign-off is built into delivery milestones
Work closely with fraud leads to ensure fraud controls and risk/velocity rules are factored into feature design (card, third party payments, and others)
Ensure fraud and CE teams are operationally positioned - with the right tooling, admin access, battlecards, and support articles - ahead of new product and feature launches
Support incident response for product-related issues and ensure post-incident reviews feed into product changes
Third party vendor management
Maintain product-specific vendor trackers covering status, open actions, key contacts, and upcoming milestones
Own the cadence for performance reviews with key vendors and track actions to closure
Maintain a working view of vendor roadmaps and capabilities; produce periodic briefings on where vendor developments create product opportunities or constraints
Responding to MI & feature performance
Ensure experiments and feature launches are supported by readily available fraud, dispute, and CE metrics alongside commercial KPIs
Interpret fraud, dispute, CE, and auth/decline data to identify emerging issues and surface them to the right teams
Drive follow-through on cross-functional findings - whether that's a compliance flag or a vendor issue
Strategic market intelligence
Scan the market for competitors' changes to features, pricing, and risk positioning
Monitor regulatory and market developments that could affect the Krak roadmap
Identify third party vendor capabilities that could enable features not yet on the roadmap; flag where the current stack may be a constraint
3-5 years experience in a product operations, strategy, or programme management role in a consumer fintech, payments, or banking business - ideally at a company with a card or payments product
Strong working knowledge of the regulatory and compliance landscape for consumer financial products in one of more regions
Experience working alongside or within fraud and risk functions; understanding of how fraud controls interact with product design
Proven ability to manage multiple concurrent workstreams with different stakeholders and different cadences, without dropping the ball
Track record of turning complex operational data into clear, actionable MI for product and leadership teams
Structured thinker who's comfortable in the detail but can step back and see the bigger picture
Strong communicator - able to translate between the worlds of compliance, risk, engineering, and product
3-5 years experience with card issuing programmes (scheme rules, chargeback processes, fraud typologies)
Familiarity with third party banking and payments vendors (e.g. BIN sponsors, scheme processors, TPP aggregators)
Prior experience in a fast-scaling consumer fintech or neobank
Exposure to crypto or digital assets products
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Our commitmentPayward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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Skills Required
- Experience in product operations, strategy, or program management within consumer fintech, payments, or banking, ideally involving card or payments products
- Strong working knowledge of regulatory and compliance requirements for consumer financial products in one or more regions
- Experience working alongside or within fraud and risk functions, with an understanding of how fraud controls interact with product design
- Ability to manage multiple concurrent workstreams and stakeholders across different cadences
- Track record of converting complex operational data into actionable management information for product and leadership teams
- Structured thinking and ability to work in detail while maintaining a broader perspective
- Strong communication skills across compliance, risk, engineering, and product functions
- Experience with card issuing programs, scheme rules, chargeback processes, or fraud typologies
- Familiarity with banking and payments vendors, such as BIN sponsors, scheme processors, or TPP aggregators
- Experience in a fast-scaling consumer fintech or neobank
- Exposure to crypto or digital asset products
Kraken Digital Asset Exchange Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kraken Digital Asset Exchange and has not been reviewed or approved by Kraken Digital Asset Exchange.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with strong total compensation reported for in‑demand technical and senior positions. Market‑aligned packages are highlighted across key functions, indicating the ability to reach top‑of‑market for certain hires.
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Equity Value & Accessibility — Equity grants are available for most roles, complemented by bonus programs and the option to receive a portion of pay in crypto. This ownership‑oriented design is positioned as part of the standard total compensation approach.
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Flexible Benefits — A remote‑first operating model, flexible time off, and a remote‑workstation setup bonus emphasize autonomy and location flexibility. Core benefits are framed to support distributed work across multiple regions.
Kraken Digital Asset Exchange Insights
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What We Do
Kraken is one of the world’s longest-standing and most secure crypto platforms. Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Globally, Kraken clients trade more than 200 digital assets and 6 different national currencies, including GBP, EUR, USD, CAD, CHF, and AUD. Kraken was founded in 2011 and was one of the first platforms to offer spot trading with margin,, staking, regulated derivatives and index services. Trusted by over 10 million individuals, traders and institutions around the world, Kraken offers professional 24/7/365 client support along with one of the fastest, most performant trading platforms available. Kraken has set the industry standard for transparency and client trust, and was the first crypto platform to conduct Proof of Reserves. In 2024, Kraken ranked 12th in Newsweek's Global Top 100 list of Most Loved Workplaces. This recognition reflects our ongoing commitment to providing a flexible workplace that prioritizes wellbeing and career development. Kraken prioritizes client-centricity, security, and superior products, valuing merit and encouraging bold ideas within a transparent communication framework. Kraken offers a flexible, asynchronous, and globally remote work culture, allowing its employees (aka Krakenites) to balance team and personal needs. Kraken provides diverse learning and development programs, enabling Krakenites to chart their own professional paths in the crypto industry. Benefits include globally competitive compensation (with crypto payment options), flexible time off, wellness perks, and annual team retreats. Kraken's collaborative culture promotes authenticity, humility, and respect, encouraging candid interactions and valuing diverse perspectives from its global team. Crypto conviction is central to Kraken's ethos, driving product and service development. The company views challenges as opportunities for creative problem-solving, remaining adaptable in the fast-paced crypto industry. Kraken seeks individuals with an entrepreneurial spirit and a curious, self-starting approach to complex problems. The company fosters a culture of accountability and clear communication, valuing critical feedback for continuous improvement. Overall, Kraken's EVP reflects its commitment to building a bridge from traditional finance to crypto, both in its broader mission and in supporting employees transitioning to crypto careers.
Why Work With Us
Work at Kraken to be part of a mission-driven crypto revolution. Enjoy a flexible, remote-first culture that values bold ideas. Grow your career with competitive benefits and diverse learning opportunities. Join a collaborative team that embraces innovation, accountability, and globally inclusive perspectives.
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