Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.
Roles and Responsibilities:
- Commercial support for PA Field Service Technicians and PA Sales Specialists in assigned region to help customer opportunities, create submit and track quotations, maintenance contracts, installations
- Invoicing service and spare parts based on service reports
- Monitor service/parts orders and resolve customer complaints (missing parts, incorrect shipments, etc.) if needed
- Responsible for PA customer account management (tele-sales)
- Report all activities & customer data in CRM (C4C) system to ensure complete transparency
- Keep C4C database updated and work with C4C ticketing system, including the invoicing of C4C service agreements
- Identify opportunities for maintenance contracts by pro-actively analyzing customer data in C4C to be shared with the relevant team
- Coordinate repair orders of our hot melt systems with our Nordson workshops in Maastricht, the Netherlands, and Lueneburg, Germany
- Support PA management team by analyzing results (hit-rates, campaign successes, etc.) and creating reports on a regular base
- Identify sales potential (spare parts, services, repair, rebuild) and trade-in potential by pro-actively analyzing customer data in C4C to be shared with the relevant team
- Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers supporting/consulting to maximize the opportunity for sales, spare parts and maintenance contracts.
- Advising of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware.
- Generate working relationships with adhesive suppliers and partners
- Initiate and coordinate development of action plans to drive profitable growth
- Collaboration and consultation on exhibitions, open-houses, sales meetings and similar events
Skills and Qualifications:
- At minimum an Associate’s Degree in a commercial discipline or equivalent and ideally longstanding (>5-10 years) of practical experience as an Associate in Sales
- Customer- and service orientation
- Computer skills and ERP knowledge (SAP / C4C)
- Ability to quickly respond and process all customer requests
- Good all round experience in customer & account management through the use of remote working methods & tools
- Ideally 5+ years of experience in customer service for technical industries
- Experience & proven track record with managing customers via telephone, email & social media
- Good written and verbal communication skills (Local language & English)
- Independent way of working and solution-oriented thinking
- Very good organizational skills.
- Willingness to take responsibility
- Resilience and flexibility
- Very good ability to work in a team
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What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers.
Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met.
At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow.
We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics.
Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
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