Become an everyday champion — and build a career where your impact fuels financial progress.
What We Do
CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.
Who We Are
- Merrick Bank: The bank that builds
- CardWorks Servicing: One partner, total performance
- Carson Smithfield: Resolution with respect
With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.
Our team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary
This role is primarily responsible for the handling of incoming and outgoing mail, return mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail and return mail, preparation, processing and forwarding of outgoing mail and determining, affixing, and recording postage on registered mail/packages, check handling for our Settlement Services department, and other mail room functions as required and as the needs of the company evolve. As an Associate in the mailroom, this position also requires performing administrative and clerical duties inherent in the mail handling process and providing operational and customer support regarding these processes.Essential Functions
- As assigned, tracks incoming mail, return mail, correspondence, checks, etc., and processes incoming/ outgoing overnight packages
- Reviews, sorts, and prepares incoming mail to be forwarded for imaging
- Assists other departments as needed
- Maintains knowledge of current policy and procedure changes and updates, and serves as a resource to clients, and external departments
- Handles the printing, folding, and stuffing for outgoing correspondence to customers
- Processes ad-hoc scanning requests as received by other operational areas
- Performs delivery of mail to appropriate personnel and departments as needed
- Captures and destroys returned cards
- Fulfills special mailing requests as needed from other departments
- Adheres to the regulatory timeframes and controls within the department and business unit
- Other functions and duties as required by management/evolving needs of the department.
Education and Experience:
- High School Diploma or its equivalent education required
- One (1) year of related operations, support, or mailroom experience highly desirable
- One (1) year of credit card or banking industry experience is a plus
- Experience working with computers is required
Summary of Qualifications:
- Must be able to work under pressure along with solid time management and problem-solving skills
- Keyboarding proficiency
- Familiarity with Windows based computer applications
- Ability to work under pressure; flexibility and willingness to work at a rapid pace
- Ability to understand and carry out oral and written instructions
- Ability to compose simple correspondence
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
- Ability to multi-task is essential
- Must be able to complete work within required timeframes
- Must problem solve in an effective and efficient manner
- Must demonstrate strong verbal and written communication skills
Work Environment/Physical Demands:
- Due to the work requirements of this role, it is performed 100% onsite with no possibility for remote work. The ideal candidate will work from the Woodbury, NY office location.
- Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time.
#INDHP
The salary range for this position, if located in NY Metro/NY state is $17.00 to $22.00 hourly. However, please note that the salary range will vary for other geographic areas.
Our Employee Value Proposition
- Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
- Benefits Package -Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short- & Long-Term Disability
- Wellness Programs
- Group Life and AD&D Insurance
- Paid Vacation, Sick Days and bank Holidays
- Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws.
Skills Required
- High School Diploma or equivalent
- One year of related operations or mailroom experience
- One year of credit card or banking industry experience
- Experience working with computers
What We Do
Cardworks is one of the largest privately held providers of end-to-end operational servicing and support functions for credit card and installment loan products in North America. As a leading consumer firm, we service our consumer and small business loan clients across the credit spectrum, from super-prime to non-prime, and provide comprehensive support to bank and non-bank lenders in the United States and Canada. Our management expertise and customized servicing solutions enable banks and financial institutions to mitigate risk, increase profitability, and support their customers. Cardworks is also the parent of Merrick Bank Corporation, a top-15 issuer of credit cards, top 15 merchant acquiring bank, and leader in the recreational vehicle lending industry. As a CardWorks employee, you are at the very heart of all that we do. Our corporate success is based on your contributions. The most valuable resource we have at CardWorks is our employees. Each individual has an impact on how well we execute and on whether we achieve our enterprise objectives
