Jobs at CardWorks

Leads end-to-end fraud, billing, chargeback, and payment dispute resolution for Merrick Bank and external clients. Oversees dispute operations, regulatory and audit issue closure, compliance, risk mitigation, customer experience, budgeting, staffing, process optimization, and team development. Partners with fraud, compliance, customer service, collections, operations, and senior leadership to establish strategy, performance goals, controls, and efficiencies.

Provides bilingual English and Spanish inbound call-center support to credit card and loan accountholders. Responsibilities include answering account, payment, transaction, and billing questions; processing service requests and disputes; researching issues; documenting interactions; educating customers on procedures; escalating complex matters; and meeting quality, productivity, compliance, attendance, and customer service goals.

The Lead Site Reliability Engineer will establish the SRE operating model, implement AI-enabled reliability use cases, manage reliability metrics, and oversee operational readiness while collaborating with teams and mentoring engineers.

Lead enterprise data science and competitive intelligence efforts, building AI-driven market intelligence, RAG/LLM solutions, executive dashboards, portfolio analytics, and strategic recommendations to inform leadership, risk, and regulatory needs across consumer lending, payments, and fintech.

Technical lead for Workday HCM responsible for platform stability, configuration, integrations, custom reports, Workday Extend apps, and complex business process/workflow design. Partners with HR, Payroll, IT, and vendors, provides tier 2/3 support, manages releases, troubleshooting, and documentation.

Respond to inbound calls from accountholders in a call center, resolve routine account issues, process transactions and service requests, document interactions in systems, escalate complex matters, and meet quality, productivity, and compliance standards to support customer satisfaction and retention.

Lead internal communications channels and processes including intranet, company newsletter, PoliteMail email campaigns, and communications calendar. Develop and execute communication plans, create visual assets, track and analyze engagement metrics, support media relations, events, sponsorships, vendor management, and stakeholder coordination to improve communications effectiveness.

Answer inbound calls from accountholders in a call center, resolve routine account issues, process transactions and service requests, document interactions in systems, escalate complex matters, and meet quality, productivity, and compliance standards.

Respond to inbound accountholder calls in a call center, resolve routine account issues, initiate transactions and disputes, document interactions in designated systems, escalate complex matters, and meet quality, productivity, and compliance standards.

Handle inbound fraud and dispute calls in a call center: review account activity, gather information, initiate investigations, update account notes, escalate when needed, and support accountholders while protecting client interests.

Serve as a front-line call center resource handling inbound fraud and dispute interactions: review account activity, gather information, initiate investigations, escalate when needed, update account records, advise accountholders, and protect client interests per policies.

The AVP of Identity & Access Management oversees IAM program operations, ensuring secure access controls while leading teams and managing complex security initiatives.