The EMEA HR Shared Services team comprises five members, including the team lead, and supports operations across 19 countries in the EMEA region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
We are looking for- Individual Contributor as part of the HR Shared Services team in India
- You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met
- Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Assist in building and maintaining the Standard Operating Procedures for Case Management
- Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
- Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc.
- Experience for 2-5 years in HR Operations / Shared Services in an HR Shared Services role for EMEA region
- Has expertise in HR Operations with eye for detail and process adherence
- Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
- Can function independently, with minimal mentorship and supervision
- Open to work in a 24X7 role
- Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
- Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
- Ability to get into detailing the process and have an eye for detail to suggest process improvements
- Comfortable with working in a shift of 2PM-10PM
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
REQ ID: 1273423569
Skills Required
- Based in Gurugram (hybrid working model)
- 2-5 years experience in HR Operations / Shared Services (EMEA region)
- Proven expertise in HR operations, process adherence, and attention to detail
- Ability to function independently with minimal mentorship
- Willingness to work in a 24x7 role and in the 2PM-10PM shift
- Proficiency with ticketing tools and meeting HRSS performance parameters (case handling)
- Experience with data management tasks: audits, reporting, data entry/update
- Self-starter mindset and ability to suggest process improvements
What the Team is Saying
MongoDB Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes an employee-only option with no paycheck deductions in at least one plan, employer HSA contributions, and free One Medical membership, indicating strong medical and wellness support.
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Parental & Family Support — Paid parental leave and generous reimbursement for fertility, adoption, and surrogacy—along with parenting support resources—signal a robust family-building package.
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Leave & Time Off Breadth — A flexible/unlimited PTO policy for U.S. employees, alongside company holidays, supports meaningful time away from work.
MongoDB Insights
What We Do
The database market is big. How big? Well, according to IDC, it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want, wherever they want.
Why Work With Us
We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.
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