The Role
Serve as first point of contact for employee HR queries, manage employee lifecycle issues from hire to exit, coordinate with stakeholders, ensure SLA/TAT adherence, support payroll coordination, and produce basic HR reports.
Summary Generated by Built In
Job Summary :
We are looking for an HR Helpdesk Executive to act as the first point of contact for employee HR-related queries. The role involves handling end-to-end HR operations including employee lifecycle management, payroll coordination, and general HR support while ensuring timely and accurate resolution of employee concerns.
Key Responsibilities:
Act as the primary HR helpdesk contact for employees and resolve day-to-day HR queries Manage queries related to the complete employee lifecycle (hire to fire). Coordinate with respective stakeholders and ensure TAT adherence
Required Skills & Competencies :
Sound knowledge of HR operations and generalist functions Understanding of HR operational activities & employee lifecycle management Strong communication and interpersonal skills Ability to handle confidential information with integrity Good organizational and coordination skills Proficient in MS Excel, HRMS, and basic reporting Prior experience in handling employee queries and HR support will be an advantage
Skills Required
- Sound knowledge of HR operations and generalist functions
- Understanding of HR operational activities and employee lifecycle management
- Strong communication and interpersonal skills
- Ability to handle confidential information with integrity
- Good organizational and coordination skills
- Proficient in MS Excel, HRMS, and basic reporting
- Prior experience in handling employee queries and HR support
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
