The Role
Support the Hospitality Leader to drive service and operational excellence: train and develop team members, enforce quality and safety standards, manage labor and financial performance, optimize schedules, and step in to lead operations in the leader's absence to ensure exceptional guest experiences.
Summary Generated by Built In
With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.
RH is seeking a passionate and motivated Associate Hospitality Leader to drive service and operational excellence within RH Hospitality. As a member of the Property Leadership Team, you will work in partnership with the Hospitality Leader to execute the RH vision while inspiring and empowering Team Members to create an extraordinary guest experience. The ideal candidate is a thoughtful, driven leader who thrives in a fast-paced environment excels at developing others, and leads with a strategic mindset and a hands-on approach.
YOUR RESPONSIBILITIES
- Lead and develop Team Members in partnership with the Hospitality Leader by providing structured training and in-the-moment guidance to uphold RH’s dining room service standards and support their professional growth
- Partner with the Hospitality Leader in shaping the strategic direction of the service provided in the dining room, including recruitment, hiring, onboarding, and building a high-performing team aligned with RH’s vision
- Drive operational excellence by implementing and upholding quality and safety standards across all hospitality spaces, ensuring compliance with regulations and providing feedback when necessary
- Engage with and act as a resource for our guests and Team Members in order to create a seamless experience
- Support the Hospitality Leader with driving RH’s financial vision through assessing labor and sales performance reporting and implementing practices which will increase overall revenue
- Create strategic team schedules to optimize our business while also elevating our client experience
- Assume full leadership responsibilities in the absence of the Hospitality Leader, ensuring seamless execution of operations and team alignment
OUR REQUIREMENTS
- 3+ years previous Hospitality Leadership experience in a high volume, full-service restaurant or equivalent combination of education and experience
- Proven ability to manage financial performance with leadership guidance, including labor and food costs, inventory controls, and strategic resource planning
- Expertise in computer systems including Microsoft Excel, Inventory Management systems, Micros Point of Sale or equivalent system, and email communication
- Proven ability to work autonomously while making strategic decisions and collaborating effectively across all levels of leadership
- Candidates must have legal authorization to work in the country in which they are applying at the time of application
- Flexibility to work weekends, holidays, and variable shifts as needed
PHYSICAL REQUIREMENTS
- Frequently moving and lifting items up to 25 kgs, while utilizing appropriate equipment and following safety guidelines
- Work standing and walking for extended periods of time
- Commitment to proper safety and sanitation practices in a commercial kitchen environment
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Skills Required
- 3+ years previous Hospitality Leadership experience in a high volume, full-service restaurant or equivalent
- Proven ability to manage financial performance including labor and food costs, inventory controls, and resource planning
- Expertise in computer systems including Microsoft Excel, Inventory Management systems, Micros Point of Sale or equivalent, and email communication
- Proven ability to work autonomously while making strategic decisions and collaborating across leadership levels
- Legal authorization to work in the country at time of application
- Flexibility to work weekends, holidays, and variable shifts
- Ability to frequently move and lift items up to 25 kgs; stand and walk for extended periods; follow safety and sanitation practices
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The Company
What We Do
RH is a luxury lifestyle brand specializing in high-end home furnishings and interior design. The company operates a global network of galleries, outlets, and restaurants, offering an integrated experience that combines luxury home decor with high-end hospitality and interior design services.
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