Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.
The Role: Flutterwave is looking for a Fraud Risk Associate whose primary responsibility will be to manage all facets of fraud/brand detection and prevention for the Company.
What Your Day-to-Day Activities Will Be Like:
- Daily reviews and investigation of alerts to determine if there is a potential suspicious transaction involved. In addition, assess if there is anything else unusual about a transaction, particularly based on experience of previous transactions
- Design and implementation of rules in the fraud monitoring systems
- Continuous review and monitoring of fraud rules in the fraud monitoring systems, including leading rule optimization efforts
- Lead efforts to mitigate Flutterwave’s exposure to defaults by conducting thorough investigations into potentially fraudulent transactions or brand-related violations flagged by internal systems.
- Monitor and carry out comprehensive chargebacks monitoring across risk monitoring tools, transaction data to ensure no suspicious incident goes unnoticed and/or unactioned
- Monitor Merchant transactions and accounts for fraudulent activities including identity theft, account take over, friendly fraud, and other identified risks
- Monitoring of merchants with chargeback and recurring chargeback above set thresholds to ensure chargebacks exposure are below scheme thresholds as captured in the chargeback dashboard and other monitoring tools
- Perform daily reviews web crawling published alerts to identify merchants violating BRAM/GBPP, transaction processing rules, and other card scheme rules.
- Effectively communicate with appropriate authorities to resolve fraud/brand risks concerns.
- Collaborates with internal stakeholders such as Compliance, Account Management, Products, KYC and CX etc, to achieve effective Fraud/Brand performance monitoring
- Prompt and effective merchant engagement on all fraud/brand related risks cases as it concerns them, for prompt resolution and feedback.
- Customer advisory service as it concerns fraud/brand claims and enquiries.
- To support and ensure fraud/brand risks related cases are communicated to Relationship Managers respectfully for prompt resolution.
- Provide quality ideas and suggestions for fraud and brand performance improvement projects, thereby strengthening existing risk management processes and procedures.
- Support the risk operations team during external and regulatory audits.
- Ensure personal information of Flutterwave’s customers, employees, and other individuals/entities is processed and protected in line with applicable data privacy policies, laws, and global best practices.
- Any other associated duties required from time to time to meet the team responsibilities and organisational goals
Required competency and skillset to be a waver:
- 3-4 years of experience in fraud risk management, including transaction monitoring, fraud investigation and fraud rules design.
- Knowledge of card processing, payment fraud prevention/detection techniques, and brand risk management
- Detail oriented with excellent research, organizational, and problem-solving skills
- Ability to explain complex issues and present technical information clearly
- Excellent organizational, communication, presentation, and interpersonal skills
- Technical proficiency in the use of office tools and Google officesuite
- Ability to navigate databases and utilize SQL to conduct analytics and rule design/rule optimization
- Strong data analytics and problem -solving skills
- Good customer service skills to include diffusing upset customers.
- Creative problem solving skills
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Skills Required
- 3-4 years of experience in fraud risk management, including transaction monitoring, fraud investigation and fraud rules design.
- Knowledge of card processing, payment fraud prevention/detection techniques, and brand risk management.
- Detail oriented with excellent research, organizational, and problem-solving skills.
- Ability to explain complex issues and present technical information clearly.
- Excellent organizational, communication, presentation, and interpersonal skills.
- Technical proficiency in the use of office tools and Google officesuite/Google Workspace.
- Ability to navigate databases and utilize SQL to conduct analytics and rule design/rule optimization.
- Strong data analytics and problem-solving skills.
- Good customer service skills, including diffusing upset customers.
- Creative problem solving skills.
What We Do
At Flutterwave, we are on a mission to build payments infrastructure to connect Africa to the global economy. We do this by building technology, tools, and infrastructure for businesses and banks who want to provide a more seamless and secure payments experience for their customers. Founded in 2016 by a team of African finance and technology veterans from Standard Bank, PayPal, Google Wallet amongst others. Flutterwave has grown to become one of the fastest growing payments companies in the world. Since inception Flutterwave has processed close to $2 billion in payments and 25 million transactions across over 33 African countries where it currently operates. It has attracted significant investment from experienced Fintech investors such as Ycombinator Continuity Fund (investors in Stripe), Greycroft (investors in Braintree and Venmo), Greenvisor Capital, Omidyar Network, and Glynn Capital amongst others. In 2017 Flutterwave was named Africa’s best fintech company at the Apps Africa Innovation Awards.
