The Role
Monitor and chase overdue customer invoices through calls, emails and statements; negotiate payment plans; resolve account queries using CRM and internal tools; maintain accurate records and reports; support process improvements to reduce aged debt while ensuring compliance with company policies and legal requirements.
Summary Generated by Built In
ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.
Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.
ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.
Key Responsibilities
• Monitor and track overdue customer invoices.
• Follow up with customers via calls, emails, and statements to ensure timely payments.
• Ensure achievement of collection targets and reduction of aged debt.
• Negotiate payment plans where required.
• Ensuring customers meet contractual terms, proactive communication, while maintaining a high level of customer service.
• Work with internal and external customers to resolve queries by communicating over phone and email as well as using internal Customer Relationship Management tools.
• Escalating any accounts causing concern to the Credit Control Team Lead
• Maintaining accurate records of activity on all accounts, to keep in line with audit requirements
• Work with the Credit Control Team on the developing the credit control process, to drive forward the effectiveness and efficiency of the credit control function.
• Ensure all collection activities comply with company policies and legal regulations.
• Maintain proper documentation of all collection efforts.
• Reporting on the status of debt and overdue accounts
• Working with the wider credit control team to develop debt collection processes
• Other ad hoc tasks as required/ Ensure data accuracy for reporting and tracking.
Skills, Knowledge and Expertise
Exp: 3+ Yrs
• Established background in Credit Control, preferably in a similar industry
• Established background in Credit Control, preferably in a similar industry
• Prior experience in a credit controller or accounting role
• Knowledge of Microsoft Business Central
• Excellent numeracy & analytical skills and attention to detail
• Good written and verbal communication skills
• Effective listener, understanding of customers’ needs and finding solutions for them
• Handling high volume debtor’s ledger methodically and ability to prioritize workload
• Able to work to deadlines with good time management skills
• Ability to work on their own initiative and as part of a team.
• Ability to develop strong relationships with customers
• Team player with the ability to share knowledge
About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
Skills Required
- 3+ years of relevant experience in credit control or accounting
- Established background in Credit Control (preferably in a similar industry)
- Prior experience in a credit controller or accounting role
- Knowledge of Microsoft Business Central
- Excellent numeracy and analytical skills with attention to detail
- Good written and verbal communication skills
- Effective listening and customer-focused problem-solving skills
- Experience handling a high-volume debtors ledger and prioritising workload
- Ability to meet deadlines and demonstrate good time management
- Ability to work on own initiative and as part of a team
- Ability to develop and maintain strong customer relationships
- Team player with ability to share knowledge
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The Company
What We Do
ParentPay Group is a leading European EdTech company that provides an integrated ecosystem of technologies for educational institutions. Their services include data management, cashless payments, parent engagement, meal management, and library systems. Their mission is to streamline administrative tasks for schools, allowing educators to save time and focus on teaching and supporting students, ultimately aiming to create more time for learning.
