What you'll do:
- Greet and assist visitors, ensuring a positive and professional first impression.
- Manage emails and general inquiries, routing them as appropriate.
- Coordinate visitor access, badging, and check-in processes.
- Maintain front desk organization, cleanliness, and readiness at all times.
- Schedule meetings and manage conference room bookings.
- Support office operations, including mail distribution, deliveries, and office supply inventory.
- Coordinate with vendors and service providers as needed.
- Manage relationships with office service providers, including cleaning, maintenance, internet, utilities, and other workplace services.
- Assist with planning and execution of office events, meetings, executive visits, and team activities.
- Partner with Facilities, IT, Security, and Workplace teams to support daily office operations.
- Maintain accurate records and handle sensitive information with discretion.
- Ensure office equipment, including printers, scanners, conference room equipment, and other office devices, is properly maintained and fully operational.
- Coordinate maintenance and repairs of office equipment with vendors when required.
- Oversee office cleaning services and ensure the workplace is maintained to the highest standards.
- Procure office supplies, kitchen supplies, consumables, furniture, and other materials required for daily office operations.
- Maintain inventory and accountability of office equipment, company assets, and workplace supplies.
- Support onboarding and offboarding activities by coordinating workspace readiness, badges, equipment, and office access.
- Provide administrative and logistical support for corporate events, executive visits, customer meetings, and company activities.
Required qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- 1–3 years of experience in a front desk, receptionist, administrative, office coordination, facilities, or customer-facing role.
- Upper-Intermediate (B2) or higher English proficiency (written and spoken).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office (Outlook, Word, Excel) and/or Google Workspace.
- Experience managing phones, calendars, and visitor coordination.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Professional demeanor with a customer-service mindset.
- Reliable, punctual, and able to handle sensitive and confidential information.
- Ability to work independently, take ownership, and proactively solve day-to-day office issues.
Preferred qualifications:
- Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience in a corporate or high-growth blended manufacturing/office environment.
- Experience supporting facilities, office operations, or workplace services.
- Basic knowledge of access control systems and office security protocols.
- Proficiency with scheduling tools (e.g., Outlook calendars and conference room booking systems).
- Experience coordinating vendors, deliveries, and events.
- Experience supporting meetings, trainings, executive visits, and corporate events.
- Experience managing office inventory and workplace assets.
- Strong problem-solving skills with the ability to work independently.
- Experience handling confidential or sensitive information in a professional environment.
Skills Required
- High school diploma or equivalent
- 1-3 years of experience in front desk, receptionist, administrative, office coordination, facilities, or customer-facing roles
- Upper-Intermediate (B2) or higher English proficiency, written and spoken
- Strong verbal and written communication skills
- Proficiency in Microsoft Office and/or Google Workspace
- Experience managing phones, calendars, and visitor coordination
- Ability to multitask and prioritize in a fast-paced environment
- Strong organizational skills and attention to detail
- Professional demeanor with a customer-service mindset
- Reliable, punctual, and able to handle sensitive and confidential information
- Ability to work independently, take ownership, and proactively solve day-to-day office issues
- Associate's or Bachelor's degree in Business Administration, Communications, or a related field
- Experience in a corporate or high-growth blended manufacturing and office environment
- Experience supporting facilities, office operations, or workplace services
- Basic knowledge of access control systems and office security protocols
- Proficiency with scheduling tools and conference room booking systems
- Experience coordinating vendors, deliveries, and events
- Experience supporting meetings, trainings, executive visits, and corporate events
- Experience managing office inventory and workplace assets
- Strong problem-solving skills with the ability to work independently
- Experience handling confidential or sensitive information in a professional environment
Shield AI Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes medical, dental, vision, and mental-health support, with company materials describing excellent coverage. Feedback suggests these offerings are comprehensive and consistently highlighted across official and third-party benefit lists.
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Equity Value & Accessibility — Equity is granted to all full-time hires, with RSU structures and tools like Carta Tax intended to improve understanding and tax timing. Feedback suggests this broad-based ownership approach is a notable component of total rewards.
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Parental & Family Support — Benefits include paid parental leave, fertility support, childcare benefits, family medical leave, and onsite resources such as a Mother's Room. Feedback suggests the family-oriented offerings are more expansive than basic coverage.
Shield AI Insights
What We Do
At Shield AI, you won't wait years to see your work reach the field. You'll build hardware and software that operates in the real world right now, in the hands of the people who depend on it. Hivemind, our AI pilot, has been flying since 2018. It has flown more than 30 platforms, including an F-16, and it now sits under a U.S. Air Force production contract for Collaborative Combat Aircraft. When you write code or shape a system here, you contribute to technology with a proven flight record and a clear production future. V-BAT flies intelligence, surveillance, and reconnaissance missions with an operational record that stretches from Ukraine to the Indo-Pacific. It delivers eyes where they matter most, in the most demanding conditions on earth. The teams behind it watch their work get tested where the stakes are real. X-BAT takes its first flight this year. It's an AI-piloted fighter that needs no runway, built to operate where traditional aircraft can't. Join now and you help shape a program at its earliest, most formative stage. That's the kind of ground-floor work that defines a career. Do the most impactful work of your life, on problems that matter. Autonomy at this level asks a lot of you. You'll take on problems in perception, planning, and control that few teams anywhere are equipped to solve. You'll work across disciplines, from aerospace and robotics to machine learning and systems engineering, alongside people who hold themselves to an exacting standard and expect the same from you. Our mission is clear: protect service members and civilians with intelligent systems. That purpose runs through every decision, every design review, and every deployment. It's why the work here carries a weight you can feel. Ready to join our mission? Explore our open roles and find where you fit.
Why Work With Us
Founded in 2015 by a former Navy SEAL, Shield AI builds AI pilots and uncrewed aircraft. Veterans aren't an afterthought here, they're at every level. It's why the work carries weight: AI pilots and uncrewed aircraft flying real missions, from Ukraine to the Indo-Pacific, protecting service members and civilians.
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Shield AI Teams
Shield AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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