Technical Expert – Content Solutions is responsible for ensuring the stability, scalability, and continuous improvement of our enterprise content ecosystem—built on a modern CCMS platform. Candidates with experience of Adobe Experience Manager are preferred.
Technical Expert – Content Solutions blends hands-on technical execution with architectural thinking, collaborating across content, IT, and product teams to deliver multichannel, high-quality, and secure content solutions that power KONE’s customer and employee experiences.
Key Responsibilities
Platform & Ecosystem Management:
- Continuously verify the health and performance of the content ecosystem.
- Manage and execute platform upgrade activities in collaboration with Adobe Customer Success Engineers (CSE).
- Perform daily troubleshooting related to content errors, renditions, and output generation.
- Plan and execute content migration activities, ensuring data integrity and minimal downtime.
Integration & Development:
- Develop and conceptualize integrations between the CCMS and other KONE enterprise systems.
- Work with CI/CD pipelines for deployment, configuration updates, and automated processes.
- Design, update, and maintain stylesheets using DITA Open Toolkit (DITA-OT), XSLT, and CSS.
Content Architecture & Quality:
- Apply and recommend modular authoring principles to enable structured, reusable, and channel-agnostic content.
- Ensure technical quality assurance of modular content, including validation rules, metadata, and taxonomy consistency.
- Support and optimize multichannel publishing processes.
Security & Compliance:
- Incorporate cybersecurity principles and best practices into content solution designs.
- Ensure integration and support for Single Sign-On (SSO) and secure authentication.
- Strong experience with CCMS platform management—preferably Adobe Experience Manager (AEM).
- In-depth knowledge of modular authoring principles.
- Expertise in DITA and DITA Open Toolkit configuration and publishing workflows.
- Experience with HTML, Java, or related web technologies.
- Software development experience, including CI/CD pipelines (e.g., Jenkins, GitLab CI).
- Proficiency in XSLT and CSS for template and stylesheet development.
- Understanding of multichannel publishing architecture and processes.
- Experience in modular content technical quality assurance.
- Understanding of cybersecurity principles and working with SSO solutions.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent collaboration and communication skills for working with cross-functional teams.
- Bachelor’s degree in engineering or relevant
- Experience with content migrations at enterprise scale.
- Familiarity with content taxonomy design, metadata management, and tagging strategies.
- Knowledge of automation scripts and tools to optimize content operations.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Skills Required
- Strong experience with CCMS platform management
- In-depth knowledge of modular authoring principles
- Expertise in DITA and DITA Open Toolkit configuration and publishing workflows
- Experience with HTML, Java, or related web technologies
- Software development experience, including CI/CD pipelines (e.g., Jenkins, GitLab CI)
- Proficiency in XSLT and CSS for template and stylesheet development
- Understanding of multichannel publishing architecture and processes
- Experience in modular content technical quality assurance
- Understanding of cybersecurity principles and working with SSO solutions
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent collaboration and communication skills for working with cross-functional teams
- Bachelor's degree in engineering or relevant
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
