Associate Enrollment Experience Specialist

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming health care. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

How is This Role Important to Our Work?

As an Associate Enrollment Experience Specialist, you play a pivotal role in ensuring seamless access to healthcare for our members by administering enrollment and eligibility quickly and accurately. Your contributions directly impact member satisfaction and the overall operational efficiency of our organization. The Associate role is an exciting opportunity to learn and apply the foundations of Membership Operations processing, rules and regulations and systems. This role offers an exciting and rewarding career path for individuals dedicated to making a meaningful impact in people's lives through healthcare access.

A Day in the Life:

• Collaborate with team members, vendors, and cross-functional departments to timely and accurately resolve inquiries.
• Accurately document actions taken across multiple systems.
• Navigate complex data, extract critical insights from various systems, and apply current business and regulatory guidelines.
• Participate in meetings with internal and external group contacts and account representatives, fostering valuable relationships and staying current on account status.
• Provide guidance and support to the team, vendors, and customers.
• Manage a wide array of activities and responsibilities.
• Detect discrepancies and identify Membership workflow improvement opportunities, continually refining procedures for enhanced efficiency and accuracy.
• Recognize and communicate opportunities for improving workflows and escalate any issues to ensure increased efficiency and accuracy.
• Readily take on any other duties assigned with enthusiasm and dedication.

Nice to Have:

• Prior insurance or health care experience. 
• Prior experience interacting with customers. 

Required Skills and Experience:

• 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. 
• Self-driven with the ability to learn new work and skills and take personal accountability for their performance and actions. 
• Approaches interactions with empathy, compassion, and patience. 
• Good communication, decision making and listening skills. 
• Possesses a flexible approach to their work.
• Seeks opportunities to build business relationships that support collaboration and creative solutions.
• Foster customer trust and satisfaction through consistent support. 
• Ability to remain calm in challenging situations. 
• High comfort level navigating multiple systems, screens, websites, and workflows.
• Ability to develop problem-solving skills through logical analysis and critical thinking.
• Experience with Microsoft Office Suite (Outlook, Word, OneNote, Excel, Teams, etc.)
• Ability to work independently and work effectively with other team members to achieve goals.
• Adhere to production metric and performance expectations.
• Ability to follow workflows and processes.
• Commitment to continuous learning.
• Demonstrates behavior and decisions aligned with corporate culture and values.

Role Designation

Teleworker

Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely.  Onsite is full-time onsite.

Compensation and Benefits

$21.00 - $21.69 - $26.03 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.