At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
As an Associate SRE, you will be a hands-on contributor on the SRE team, supporting reliability, automation, observability, and incident response efforts across the organization. Working under the guidance of senior and principal SREs, you will help implement SLIs/SLOs, reduce manual toil through automation, improve telemetry, and participate in on-call rotations and blameless postmortems. You will be expected to bring a growth mindset, a bias toward “everything-as-code,” and a willingness to ask questions, dig into unfamiliar systems, and continuously improve. This role offers strong mentorship and exposure to cross-organizational collaboration in the true spirit of DevOps.
Principal Duties and Essential Responsibilities:
- Implement and maintain SLIs and SLOs for assigned services, working alongside senior SREs
- Write automation scripts and pipelines to reduce manual toil within CloudOps
- Contribute to Infrastructure and Configuration as Code (e.g. Terraform, Helm, Ansible)
- Build, tune, and maintain dashboards, alerts, and telemetry in observability tools
- Partner with R&D and Operations teams to enhance telemetry and improve service reliability
- Participate in the on-call rotation and respond to incidents under the guidance of senior engineers
- Support the design and implementation of automated incident response workflows and runbooks
- Participate in blameless postmortems and follow up on assigned engineering action items
- Shadow senior SREs during complex outages, architectural reviews, and fire drills
- Build AI-powered solutions to operational problems, with a particular focus on improving availability (e.g. agentic incident triage, predictive alerting, automated remediation, AI-assisted runbooks)
- Continuously learn cloud, Kubernetes, and SRE best practices and apply them to daily work
- Take ownership of assigned tasks and communicate progress, blockers, and learnings clearly
Minimum Requirements:
- B.S. degree in Computer Science, Engineering, or related field (or equivalent practical experience, including bootcamps or demonstrable self-taught work)
- 1-3 years of professional experience in software engineering, SRE, DevOps, or systems administration
- Exposure to at least one public cloud (AWS or Azure)
- Exposure to containers and Kubernetes fundamentals (Docker, Helm, YAML)
- Familiarity with Linux and shell scripting; exposure to Windows/PowerShell a plus
- Comfortable using Git for branching, pull requests, and merges
- Strong troubleshooting curiosity and willingness to dig into unfamiliar systems
- Willingness to participate in an on-call rotation
- Strong written and verbal communication skills
- Growth mindset — actively seeks feedback and continuously improves
- High level of personal ownership, accountability, and drive
Preferred Skills:
- Entry-level cloud certification (AWS Cloud Practitioner, Developer Associate, or SysOps Associate; Azure Fundamentals)
- Familiarity with at least one observability tool (Datadog, Prometheus/Grafana, Splunk, SumoLogic, AppDynamics, etc.)
- Working proficiency in at least one scripting or programming language (Python, Bash, Go, Java, C#, etc.)
- Exposure to Infrastructure as Code (Terraform, CloudFormation, Ansible, Pulumi)
- Exposure to CI/CD pipelines (Harness, GitHub Actions, Jenkins, GitLab CI, etc.)
- Internship, co-op, or project experience with SaaS, PaaS, or multi-tenant environments
- Familiarity with incident management tools (OpsGenie, PagerDuty, ServiceNow)
- Exposure to Agile and DevOps practices
- Academic, open-source, or personal projects demonstrating automation, reliability, or observability work
- Experience with AI agentic coding tools (e.g. Claude Code, Cursor, GitHub Copilot) and integrating AI capabilities into solutions and workflows
- Detail oriented and organized with the ability to manage multiple priorities
- Positive, collaborative energy and a desire to contribute to a growing team
#LI-KD1
About the TeamVerint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
2025 Benefits Offering
Skills Required
- B.S. degree in Computer Science, Engineering, or related field (or equivalent practical experience)
- 1-3 years professional experience in software engineering, SRE, DevOps, or systems administration
- Exposure to at least one public cloud (AWS or Azure)
- Exposure to containers and Kubernetes fundamentals (Docker, Helm, YAML)
- Familiarity with Linux and shell scripting
- Exposure to Windows/PowerShell
- Comfortable using Git for branching, pull requests, and merges
- Willingness to participate in an on-call rotation and respond to incidents
- Strong troubleshooting curiosity and willingness to dig into unfamiliar systems
- Strong written and verbal communication skills
- Growth mindset and receptiveness to feedback
- High level of personal ownership, accountability, and drive
- Entry-level cloud certification (AWS Cloud Practitioner, Developer Associate, SysOps, or Azure Fundamentals)
- Familiarity with observability tools (Datadog, Prometheus/Grafana, Splunk, SumoLogic, AppDynamics)
- Working proficiency in at least one scripting or programming language (Python, Bash, Go, Java, C#)
- Exposure to Infrastructure as Code (Terraform, CloudFormation, Ansible, Pulumi)
- Exposure to CI/CD pipelines (Harness, GitHub Actions, Jenkins, GitLab CI)
- Internship, co-op, or project experience with SaaS, PaaS, or multi-tenant environments
- Familiarity with incident management tools (OpsGenie, PagerDuty, ServiceNow)
- Experience with AI agentic coding tools and integrating AI into workflows (Claude Code, Cursor, GitHub Copilot)
- Detail oriented, organized, and able to manage multiple priorities
- Positive, collaborative energy and desire to contribute to a growing team
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
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