Associate Engineer - IT Helpdesk
About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.
Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.
Visit druva.com and follow us on LinkedIn, X and Facebook.
Location: Pune
Experience Required: 4+ Years
About the Role
Are you a tech-savvy problem solver with a passion for helping others? Druva is looking for a dynamic IT Helpdesk Support to join our IT Operations team. In this "jack-of-all-trades" role, you will be the backbone of our employee experience, ensuring seamless onboarding, top-tier technical support, and the smooth operation of our global IT infrastructure.
If you have a proven track record in IT support, are eager to leverage system administration , modern AI tools and possess a deep passion for IT, life, and the Druva product, we want you on our team!
What You Will Do
Support & Employee Endpoint Lifecycle Management
- Provide L1 & L2 Support: Act as the first and second line of IT support for Druva employees, troubleshooting and resolving technical Endpoint ( Mac / Windows / Linux ) issues efficiently.
- Drive IT Lifecycle Management: Manage end-to-end employee IT lifecycles, including the onboarding of new hires, access and permission modifications, and seamless off-boarding activities.
- Empower End-Users: Provision, support, and troubleshoot corporate equipment, including laptops and Virtual Machines, while maintaining global communication technologies.
Systems Administration & Infrastructure
- Manage Access & Identity: Administer and automate Active Directory and Okta integrations (SSO), alongside GSuite and Azure (O365) Administration.
- Device & Asset Management: Manage IT assets and provision devices utilizing a Mobile Device Management (MDM) solution like Endpoint Central.
- Monitor Global Systems: Proactively monitor internal and external applications, systems, and global infrastructure components.
Process Optimization & Innovation
- Leverage AI: Utilize a solid understanding of modern AI tools (like Gemini) to improve daily workflows and IT operations. ( emails , debugging , automation)
- Maintain Documentation & Policies: Create and maintain accurate IT operational documentation. Execute, optimize, and train managers and users on IT policies and procedures.
- Collaborate Globally: Sync daily activities and share experiences with our international IT Operations team, maintaining the flexibility to work non-standard hours to meet global business demands.
- Continuous Learning: Stay up to date with emerging technologies and solutions for the modern IT organization.
Skills & Qualifications We Are Looking For
Experience & Education
- 4+ years of proven professional experience in IT Helpdesk, IT Support, or IT Operations roles.
- A degree in a Computer Science-oriented field, or equivalent practical experience.
- Strong hands-on experience working with service desk systems, specifically Freshdesk ITSM.
Technical Expertise
- Strong laptop and end user applications management skills across multiple operating systems (Windows, MacOS, Ubuntu Linux).
- Solid foundational experience with network infrastructure, telecommunications, Audio-Video systems ,Enterprise Mobility Management (EMM) solutions, and Cloud application management.
- Hands-on experience with identity and access management (SSO, Okta).
Soft Skills & Mindset
- Versatility: An all-around, "jack-of-all-trades" capability with a strong desire to work accurately and efficiently.
- Communication: Excellent verbal and written communication skills to effectively support end-users and train staff.
- Flexibility: The ability to work independently as well as collaboratively within a global team, adapting to flexible hours when necessary.
- Drive & Passion: A genuine passion for IT, life, and the Druva product, coupled with the will to have a maximum impact on the company.
- Growth Mindset: A strong desire to grow yourself, your team, and the organization.
Skills Required
- 4+ years of professional experience in IT Helpdesk, IT Support, or IT Operations
- Degree in Computer Science or equivalent practical experience
- Hands-on experience with Freshdesk ITSM
- Strong endpoint management across Windows, MacOS, and Ubuntu Linux
- Experience administering and automating Active Directory and Okta integrations (SSO)
- Experience with GSuite and Azure (O365) administration
- Device and asset management using an MDM solution (e.g., Endpoint Central)
- Foundational experience with network infrastructure, telecommunications, and audio‑video systems
- Experience with Enterprise Mobility Management (EMM) solutions and cloud application management
- Strong verbal and written communication skills and ability to work flexible hours with a global team
Druva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Druva and has not been reviewed or approved by Druva.
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Healthcare Strength — Health coverage is described as comprehensive in the U.S., with medical, dental/vision, mental-health programs, and an Employee Assistance Program. Day-one eligibility is cited, and feedback suggests healthcare is a strong part of the package.
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Leave & Time Off Breadth — Time off is framed around a flexible Rest & Re‑Energize approach, with multiple mentions of open/unlimited PTO and paid holidays. Feedback suggests employees value the flexibility and immediate access to leave.
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Parental & Family Support — Parental and family benefits include paid maternity, paternity, adoption, and family medical leave. Coverage extends to family-building support such as fertility and adoption expense funding, which feedback suggests is a differentiator.
Druva Insights
What We Do
Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; customers drive down costs by over 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management.
Why Work With Us
We are the leader in cloud data protection and cloud is the way of the future! With over $300M in funding and our Pre-IPO status, it is the perfect time to jump on board. Two of our company values are "challenger mentality" and "one team". We truly believe in the impact we can make together and we are not afraid to push the status quo.
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