About This Opportunity
Join our network operations team as a VAS Operations Engineer, where you will play a critical role in ensuring the continuous availability and performance of Value-Added Services across a live mobile network environment. You will work within a skilled, multi-vendor operations team, managing and supporting a wide range of VAS platforms including messaging, charging, broadcast, and policy control systems. This is a technically demanding and rewarding role for an engineer who thrives in a fast-paced, 24/7 operations environment and takes pride in keeping mission-critical services running seamlessly for millions of subscribers.
You Will Bring• 2+ years of hands-on experience as a System Engineer in a mobile network environment• Strong working knowledge of GSM (2G/3G/4G) network technologies and TCP/IP fundamentals• Solid understanding of signaling protocols - SS7, SIGTRAN, SCCP, SCTP, RADIUS, and Diameter• Practical experience with VAS platforms including SMSC, MMSC, MCA, PCRF, SMS Firewall, Prepaid Charging, Rating, and Broadcast systems• Proficiency in Linux OS (including Solaris), IP networking, and provisioning systems• Familiarity with call flows for Charging systems, SMS/MMS/MCA, SMS Firewall, and Broadcast services• Multi-vendor exposure across platforms such as Ericsson, Mavenir, Mobileum, Nokia, and HP• Awareness of ITIL processes including incident management, change management, problem management, and security management• Strong communication skills in written and spoken English; additional languages are an advantage• A proactive, self-motivated mindset with the ability to work under pressure, manage multiple tasks, and adapt to shifting priorities
What Will You Do• Monitor, operate, and maintain VAS nodes to ensure maximum service availability across the network• Administer VAS and support systems including SMSC, MMSC, MCA, PCRF, Prepaid Charging, Rating, and Broadcast platforms• Handle alarm monitoring, first-level fault analysis, and escalation management• Perform preventive and corrective maintenance activities, including routine health checks and system backups• Troubleshoot and resolve hardware, software, and configuration issues, conducting Root Cause Analysis (RCA) where required• Manage and report on outages and emergency incidents in a timely and accurate manner• Conduct performance analysis and investigations to proactively identify and address service degradation• Coordinate and interface with customers, third-party vendors, and internal Ericsson departments for issue resolution and project handovers• Ensure smooth and quality service handover from project teams into live operations• Adhere strictly to ITIL processes across all operational activities• Work on a 24x7 shift rotation as per project requirements
Key Qualifications• Education: BE / B.Tech, BCA, or MCA in a relevant engineering or technology discipline• Experience: Minimum 3 to 6 years of hands-on experience in a large-scale technical operations environment with direct customer service exposure• Technical Skills: GSM/2G/3G/4G, SS7, SIGTRAN, TCP/IP, SCCP, SCTP, RADIUS, Diameter, Linux/Solaris OS, PCRF, SMSC, MMSC, MCA, SMS Firewall, Provisioning Systems• Vendor Knowledge: Demonstrated experience working across multi-vendor environments - Ericsson, Mavenir, Mobileum, Nokia, HP
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
