Associate Engineer, Deployment Services

About ITS: 

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. 

Job Summary: The Associate Engineer, Deployment Services is part of the Deployment team responsible for supporting multiple client networks of various sizes and levels of complexity. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.  

Responsibilities:  

• Initial set up and implementation of new client workstations using standard images and build sheets. 
• Provide technical support for the organization's desktops, laptops, and supporting hardware. 
• Handle on-site services including set-up, diagnostics and repairs for client workstations and escalating time-sensitive user and office IT issues.  
• Support and troubleshoot technical issues by accessing affected machines directly or working remotely to support the end-user. 
• Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time. 
• Work regularly with internal service and project coordinators who assign tickets to the Deployment Team.  
• Produce detailed service reports regularly and communicate updates or changes internally and to the clients.  
• Participate in a week-long on-call rotation a few times per year. 
• Travel onsite to local client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions at specified office location or at times working from home. 

Knowledge, Skills, and Abilities: 

• Strong oral and written communication skills   
• Effective time management and multi-tasking skills   
• Maintains the ability to stay organized and be detail-oriented   
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence 
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment 
• Understanding of technical imaging, deployment, troubleshooting and technology migration.  
• Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory. 
• Ability to lift at least 50 pounds and be comfortable with climbing up step ladders. 

Experience:  

• One year's work experience in an internal IT environment, preferably working in an MSP environment. 
• Associate’s degree in a related discipline or equivalence of professional work experience. 
• Experience with Windows 10+ desktop OS deployment and intermediate-level troubleshooting of related issues in Windows and in the BIOS 

Certificates, Licenses, Registrations:   

• CompTIA A+ certification a plus 

ITS offers a full benefits package, including:  

• Rich Medical and prescription plans  
• Dental & Vision 
• Paid Holidays and Flexible Paid Time Off 
• 401K/401K Roth with Safe Harbor matching  
• Stock Appreciation Rights  
• Company-paid life insurance, long-term and short-term disability insurance 
• Company-paid mental health support & financial wellness services 
• FSA for medical and dependent care  
• HSA option with compatible medical plan  
• Company-paid training, materials, and exams  
• Performance-based bonuses  

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.