Key Responsibilities:
Strategic Leadership:
- Lead and develop a high-performing team of Functional Implementation Consultants and Implementation Managers.
- Define and execute implementation strategies that drive customer adoption, operational efficiency, and long-term success.
- Serve as the primary escalation point for complex client and implementation challenges.
- Foster a culture of accountability, continuous improvement, and customer-centric execution.
Project Oversight:
- Oversee multiple implementation projects, ensuring adherence to timelines and quality standards.
- Allocate resources effectively to balance team workload and project priorities.
- Monitor project progress, identify risks, and proactively implement mitigation strategies.
Customer Engagement:
- Build and maintain strong relationships with key stakeholders at client organizations, ensuring alignment with their business goals.
- Drive client satisfaction by ensuring smooth onboarding, consistent communication, and tailored solutions.
- Represent the organization in high-stakes meetings, demonstrating expertise and thought leadership.
Process Improvement:
- Identify opportunities to optimize implementation methodologies and workflows.
- Collaborate with internal teams (product, data integration, and support) to enhance product features and implementation capabilities.
- Develop and enforce best practices, documentation standards, and operational guidelines.
Data Management and Reporting:
- Ensure the accuracy and completeness of all master data and workflow configurations during onboarding.
- Provide detailed reporting on project status, efficiency metrics, and client feedback to all stake-holders.
Experience:
- 10+ years of experience in RCM operations, client onboarding, Implementation or a related role, preferably in healthcare.
- At least 2 years of managerial experience leading implementation teams or similar roles.
Skills and Competencies:
- Deep understanding of U.S. healthcare workflows, including patient registration, insurance verification, prior authorization and billing cycles.
- Strong analytical and problem-solving skills to manage complex implementations.
- Exceptional communication skills, including the ability to present to senior executives and conduct effective training sessions.
- Proven track record of leading cross-functional teams and delivering large-scale projects on time.
- Proficiency in EHR/EMR/EPM systems and other healthcare technologies is highly desirable.
Job Competencies:
- Leadership: Inspire and motivate teams to achieve their highest potential.
- Customer Focus: Prioritize client needs and deliver outstanding service.
- Strategic Thinking: Develop and execute plans that align with organizational goals.
- Adaptability: Thrive in a fast-paced environment and effectively manage changing priorities.
Skills Required
- 10+ years of experience in RCM operations, client onboarding, implementation, or a related role
- Healthcare experience (preferred)
- At least 2 years of managerial experience leading implementation teams or similar roles
- Deep understanding of U.S. healthcare workflows including patient registration, insurance verification, prior authorization, and billing cycles
- Strong analytical and problem-solving skills to manage complex implementations
- Exceptional communication skills, including presenting to executives and conducting training
- Proven track record of leading cross-functional teams and delivering large-scale projects on time
- Proficiency in EHR/EMR/EPM systems and other healthcare technologies
What We Do
Our mission is to enable efficient and sustainable delivery of excellent care. The IKS Care Enablement Platform enables us to deliver the chores of healthcare, across administrative, clinical, and operational burdens, enabling clinicians and staff to focus on their core purpose of delivering great care to their patients. IKS Health creates transformative value in healthcare through a unique combination of cutting edge technology and dedicated experts that empowers clinicians to build healthier communities, and enables stronger, financially sustainable enterprises. Our global team of 14,000, including 600+ technologists and 2,600+ clinical staff, enables 150,000 clinicians to rediscover the joy of medicine. IKS Health is the trusted partner for 900+ clients including the largest hospitals, health systems, and specialty groups across the United States.
