Associate Director - Training

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Design continuous learning , and competency training for mid managers.
• Directing training personnel, mentoring staff, and providing input on hiring and performance.
• Analyzing training needs, monitoring trainee performance, and evaluating the effectiveness of training programs to improve business outcomes.
• Maintaining training records for leadership review
• Strategic Training Development: Design, deliver, and evaluate comprehensive training programs for healthcare .
• Compliance & Competency Management: Maintain records of staff licensure, certifications, and competencies, ensuring compliance.
• Oversee the Learning Management System (LMS) to manage training data, assignments, and reporting.
• Collaborate with Healthcare leadership to identify training needs and improve staff performance.
• Instructional Material Creation: Develop educational materials, including presentations, e-learning modules, and job aids.
• Performance Improvement: Assess the effectiveness of training and update programs based on quality metrics and feedback.

What You Will Need:

• 15+ year of experience in relevant field.
• Excellent interpersonal and communication skills.
• Strong leadership and coaching abilities.
• Analytical skills to assess performance and Training Programs/course.
• Ability to manage multiple training requirements and meet tight deadlines.

What Would Be Nice To Have:

• To inspire trainees and agents to perform better.
• To be able to prepare training content.
• To deliver effective quality training.
• To be able to monitor calls and provide feedback to the agents on the floor.
• To inspire trainees and agents to perform better.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.