At Chewy, we are attempting something that most think is impossible: building an operational AI digital twin of our vast fulfillment network to manage our operations with no human intervention. We are pushing the boundaries of what digital twins can achieve. This isn’t about creating a simulation tool for better visibility—this is about orchestrating an entire network of interconnected systems, where AI doesn’t just optimize but learns, adapts, and transforms the way a business operates. If your ideal day involves managing predictable tasks or incremental improvements, this role won’t be a fit. We’re looking for someone who thrives in complexity, who doesn’t just solve problems but redefines them.
WHAT YOU’LL DO:
- Hire and manage a small but elite team of scientists, engineers, and digital twin experts
- Design and deploy a large-scale digital twin that dynamically mirrors Chewy’s fulfillment network, tracking and optimizing people, machines, inventory, and orders in real-time
- Develop AI tools that make operational decisions, constantly evolving to minimize Chewy’s operational cost
- Serve as the architect of Chewy’s digital twin strategy, staying ahead of industry trends, and driving our vision forward
WHAT YOU’LL NEED:
- Bachelor's Degree (AI, Data Science, Engineering, MIS, CS, or related field)
- Demonstrated experience developing digital twins
- Track record of solving problems others deemed impossible
- Experience building complex systems from first principles
- Comfort working in an ambiguous space where ideas are regularly challenged
- Comfort being deeply wrong and learning from your failures
- The ability to work with minimal guidance on undefined problems
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
