Are you a data-driven business manager passionate about meeting customer needs while delivering business value? Do you thrive in a dynamic environment that requires blending a strategic, adaptive mindset with the ability to manage multiple simultaneous projects and stakeholders? Are you equally comfortable deep diving complex customer data and presenting recommendations based on that data to senior leaders? If so, we want to hear from you!
Chewy is seeking a Senior Category Manager, Virtual Healthcare Services to be part of our team as we make pet healthcare more affordable and accessible to all US households. In this role, you'll use strong business acumen, creative problem-solving skills, and rigorous, analytical thinking to deliver simple solutions that improve both customer and business outcomes. As a tireless advocate for our customer and category, you'll
work with internal colleagues, cross-functional leaders and key Chewy partners to develop and execute business strategies with a focus on accelerating time to market and adapting based on learnings. The ideal candidate will be a self-starter with a passion for innovation and a high level of flexibility and commitment. The ability to effectively prioritize and multi-task is a must, together with excellent project management skills and laser sharp attention to detail. Additionally, you must demonstrate the ability to dive deep into root cause problems, develop solutions, implement actions, and report on results. Keys to success in this role include strong ownership values, a passion for innovation, and the ability to accelerate time to market.
What you'll do:
- Identify opportunities within the category to optimize and maximize performance by conducting ongoing analysis of business performance across a range of metrics and customer cohorts
- Use insights gained through analysis to recommend improvements to product, promotional, marketing, or operational approaches to maximize profitability while maintaining a world class customer experience.
- Implement and lead processes to provide regular business updates and ad hoc deep dives on performance to team members, stakeholders, and executives.
- Lead market sizing, customer segmentation, industry trends, competitive positioning, and competitive analysis efforts within the Virtual Healthcare team.
- Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and Marketing to develop and adjust demand and supply forecasts to meet and exceed revenue and profitability targets.
- Work closely with other Chewy business units to identify opportunities to leverage existing or develop new virtual care offerings to meet category and company goals.
- Drive promotional strategy for Virtual Healthcare offerings, including definition, execution, analysis, and ongoing iteration. Track program/promotional effectiveness and recommend changes and improvements.
- Work cross-functionally with finance, marketing, workforce management, product management, customer insights, and customer service to ensure collaboration as well as holistic planning and execution.
What you'll need:
- Bachelor's degree, or 5+ years of applicable professional or military experience, ideally in ecommerce, merchandising, retail, FMCG, or similar organizations.
- 4+ years of experience with business analysis and P&L management
- Proven track record of launching and rapidly scaling early-stage business ventures.
- Strong history of building trusted relationships and influencing stakeholders across organizations by deeply understanding their business and business needs.
- Excellent interpersonal and communication skills (written and verbal), including experience communicating with and influencing leaders 2+ levels above
- Highly analytical and data driven mindset, with proven ability to convert data and trends into insights and actionable business recommendations, using data visualization and narratives to create a compelling message
- Proven track record of setting strategy and driving alignment across cross-functional teams, balancing high quality execution with the ability to move quickly
- Strong organization skills and ability to juggle multiple priorities and deliverables, using high judgment to dynamically adjust priorities based on business performance
- Highly proficient with Excel; knowledge of Tableau and SQL
Preferred Qualifications
- MBA or equivalent background preferred
- Veterinary, Healthcare, Services, Management Consulting, or e-commerce experience preferred
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Base Salary Range
$155,000-$180,000 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
