Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job DescriptionPosition Overview
Nagarro is seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.
The ideal candidate will bring:
- Deep technical expertise
- Strong consulting acumen
- Proven experience implementing large-scale digital service management transformations
The candidate should have:
- 12+ years of total industry experience
- 4+ years of experience on the ServiceNow platform
- Strategic thinking with a pragmatic, delivery-focused mindset
- Strong analytical, problem-solving, and decision-making abilities
- Proven leadership, mentoring, and team enablement capabilities
- A client-centric approach
- Excellent written and verbal communication skills
Key Responsibilities
- Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
- Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
- Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments
- Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs)
- Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and IntegrationHub
- Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
- Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
- Provide technical leadership to Developers, Business Analysts, and Administrators
- Conduct design reviews and code quality audits
- Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
- Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
- Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements
Qualifications
- Minimum 12 years of total IT industry experience
- At least 4 years of hands-on ServiceNow platform experience
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related discipline
- Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance
- AI Proficiency: Experience with ServiceNow’s AI toolset, ability to design and govern AI-augmented workflows, and ability to translate AI capabilities into executive-ready business outcomes
Technical Skills
- Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning
- CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management
- Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle
Consulting and Communication
- Strong stakeholder management skills
- Workshop facilitation expertise
- Ability to articulate complex technical concepts to business audiences
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITSM
- ServiceNow Certified Implementation Specialist – ITOM
- ServiceNow Certified Implementation Specialist – HAM / SAM
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist – CMDB and CSDM
Must-Have Skills
- ServiceNow
Good-to-Have Skills
- Public Sector – General Experience
- RFP Strategy and Creation
Salary Range: $200K - $250K Gross (base+bonuses) + standard Nagarro Benefits
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
Skills Required
- 12+ years of total IT industry experience
- 4+ years hands-on ServiceNow platform experience
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline
- Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance
- Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and performance tuning
- Deep understanding of CMDB design, CSDM, Discovery, Service Mapping, and data integrity management
- Experience designing integrations using REST, SOAP, MID Server, and IntegrationHub with ERP/HRIS/monitoring tools
- AI proficiency with ServiceNow's AI toolset and ability to design and govern AI-augmented workflows
- Proven leadership, mentoring, team enablement, and client-facing consulting skills
- Excellent written and verbal communication, workshop facilitation, and stakeholder management
- ServiceNow (must-have)
- ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (CTA, CIS-ITSM, CIS-ITOM, CIS-CMDB/CSDM, CAD)
- Public Sector experience
- RFP strategy and creation experience
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
