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The Role
Leads registration and graduation operations, supervising academic records and enrollment staff. Provides escalation support for registration, grades, scheduling, graduation, and student records issues; ensures data accuracy, policy compliance, and process quality. Collaborates across university departments, trains staff, performs data analysis, supports commencement activities, participates in policy committees, and oversees reporting, case resolution, knowledge articles, and quality assurance.
Summary Generated by Built In
Job Summary & Responsibilities
Preferred Qualifications
Overall Job Summary:
To collaborate with the Senior Director and Director of Academic Records and provide guidance and support to the Registration and Graduation Operations team.
Supervisor Responsibilities:
Supervises Academic Record Specialists, Veterans Services Coordinator, and Enrollment Operation Specialists.
Essential Responsibilities:
- Provide direction and support to the Registration and Graduation Operations team. Serve as an escalation point for matters including registration, grades, class schedule, and graduation.
- Collaborate with departments across the university to provide clarity and support regarding Academic Records processes.
- Conduct training sessions for staff to enhance their understanding of policies and procedures.
- Maintain and manage the integrity of academic records, ensuring compliance with relevant policies and regulations as it relates to Petition for Exception to Policy, graduation, grade changes, and personal information updates.
- Provide support to students, faculty, and staff regarding academic records inquiries.
- Monitor and ensure the accuracy of student and academic data in the records system.
- Conduct regular data analysis to identify trends, discrepancies, and areas for improvement.
- Represent Strategic Enrollment Management in the Commencement Workgroup and provide data for commencement, communication with graduates, and volunteer for the event.
- Represent Registration and Graduation Operations on the Petition for Exception to Policy committee.
- Perform other daily and annual duties related to case resolution, process functions, knowledge article reviews, reporting, and quality assurance to accurate data.
Qualifications:
- Several years of experience in academic records management or a related area.
- Familiarity with relevant regulations, policies, and best practices.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively and lead a team.
- Proficiency in relevant software and databases.
Required Education:
Master's degree in a related field (e.g., Higher Education Administration, Information Management).
Preferred Qualifications
Compensation & Benefits
- Salary Range: $54,531 - $70,000 annually
- Actual compensation will be commensurate with education, experience, skills, internal equity, and market considerations.
Benefits Highlights
- Maryville University offers a comprehensive benefits package designed to support the health, financial well-being, and professional growth of our employees. Eligible employees enjoy access to:
- Medical, dental, and vision coverage
- Retirement plan with 100% University matching up to 9% contributions
- University-paid life and long-term disability insurance
- Generous paid time off, including 18 holidays, 3 weeks of vacation, 12 sick days, and 4 personal days
- Full/Partial Tuition waived for employees and eligible dependents
- Hybrid and flexible work schedules
- Wellness programs and employee assistance resources
- Free parking, fitness center access, and other campus perks
Skills Required
- Several years of experience in academic records management or a related area
- Familiarity with relevant regulations, policies, and best practices
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively and lead a team
- Proficiency in relevant software and databases
- Master's degree in a related field, such as Higher Education Administration or Information Management
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The Company
What We Do
Maryville University is a community dedicated to leading innovation in higher education, preparing students for success, and expanding access and opportunity.
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