Associate Director, Product Strategy & Operations

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Product team at Airwallex is a group of passionate builders and problem-solvers obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products.

The Product Strategy & Operations function is the governance engine for the entire Global Product organization. The Associate Director will lead the development and operationalization of our long-term product vision, ensuring maximum impact and efficiency across all product pillars. This is a highly visible, cross-functional role that directly impacts our company-wide growth trajectory.

Airwallex is looking for a senior leader to step into the Associate Director, Global Product Strategy & Operations role, playing a pivotal part in defining the future product landscape and ensuring operational excellence across the entire product lifecycle. This role is responsible for bridging the gap between our C-level vision, commercial goals, and product execution.

This role is based in Singapore.

• Product Strategy Leadership: Own, develop, and institutionalize the multi-year global product strategy, translating executive vision and market intelligence into a clear, actionable product roadmap and set of strategic priorities for the entire organization.

• Strategic Market Insights: Direct and conduct sophisticated market analysis, competitive deep dives, and complex data modeling to identify disruptive opportunities, validate 'big product bets,' and establish a comprehensive, evidence-based view of future customer needs and market white space.

• Operational Governance & Scalability: Design, implement, and govern robust Product Development Life Cycle (PDLC) frameworks, OKR tracking, and product prioritization processes to embed operational excellence and accelerate time-to-market across all product teams globally.

• Cross-Functional Alignment: Serve as the key strategic bridge between Product, Engineering, Commercial, Finance, and Legal, ensuring consistent alignment on strategic goals, resource allocation, and go-to-market execution standards.

• Executive Communication & Stakeholder Management: Prepare and deliver high-stakes strategic reviews and proposals to the C-Suite (CEO, CPO, etc.), synthesizing complex strategic challenges into concise, compelling recommendations that drive critical business decisions.

• Strategic Initiative Incubation: Lead the end-to-end incubation of high-priority, zero-to-one strategic initiatives, managing cross-functional teams to prove commercial viability before transitioning them into established product groups.

You are a proven leader and strategic operator with a track record of driving large-scale change within high-growth, technically complex environments.

• 10+ years of experience in a highly analytical and strategic role, with a significant portion in either a top-tier strategy consulting firm or within a Product Strategy/Operations leadership function at a leading B2B Fintech or high-growth global technology company.

• Demonstrated experience driving strategy formulation and operational change management across a global, multi-product organization.

• Exceptional executive-level written and verbal communication skills, with the ability to synthesize complex, ambiguous concepts into clear, persuasive narratives for C-level audiences.

• Mastery of first-principles thinking and advanced analytical problem-solving to dissect business challenges, model growth scenarios, and establish data-driven strategic direction.

• Proven ability to influence and manage senior stakeholders without direct reporting authority, fostering collaboration and achieving consensus across highly diverse functional teams.

• Bachelor’s degree in a quantitative or technical field; an MBA or equivalent advanced degree is highly preferred.

• Deep domain expertise in global technology, financial services, or payments is a significant advantage.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.