We’re looking for an Associate Director of Product Design with a deep passion for crafting exceptional user experiences and leading teams to lead our Platform experiences. In this role, you will play a pivotal part in shaping the design, strategy, and vision that help restaurants manage employee accounts, permissions, menus, locations, settings, and configurations—while also guiding the evolution of AI to help streamline workflows and decision-making.
The ideal candidate is an amazing systems thinker with a strong portfolio that demonstrates an ability to balance user goals with business objectives, while delivering intuitive experiences that “Do right by the customer.” You know how to balance high craft and speed, are a passionate advocate for customer-centered design, are not afraid to dig into the metrics, and are a skilled mentor who fosters a culture of creativity and experimentation. You'll work cross-functionally with product and engineering to define strategy and inspire the teams.
- 5+ years of design leadership experience
- 7+ years in a design role
- 1+ years management experience required
- Design end-to-end product experiences that solve complex problems across multiple surfaces and do right by the customer
- Mentor and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
- Coach team members to continually improve their craft and deliver a remarkable experience
- Regularly conduct design reviews to obtain feedback, iterating on designs to improve results
- Collaborate cross-functionally with product and engineering to understand users, translating that comprehending into strategy that drives customer and business outcomes
- Solid communication and stakeholder management skills with an ability to build relationships both within and outside of the product organization
- Lead qualitative and quantitative research to inform design decisions and continuously improve product experiences
- Enduring sense of curiosity with a desire to continuously learn and evolve
- Advanced proficiency in Figma and other prototyping and design collaboration tools
- Ability to work core EST hours to collaborate with team members
- You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You define and track success within the areas you own.
- You lift others up: and work to exhibit true leadership. You build a productive and psychologically safe culture within your team.
- You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence within your leadership partners.
- You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You leverage multiple inputs to make informed decisions and build increased confidence in your leadership decision making over time.
- You raise the bar: and commit to continually improving the skills of those you manage. You set a high bar for quality within your team.
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
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Employees engage in a combination of remote and on-site work.
