Associate Director Operations / Senior Operations Manager (m/f/d)

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and begin your #Redcareer today.

About the role: 

Are you a passionate leader looking for a challenge that truly makes a difference? As the Senior Operations Manager for our main distribution centre in Sevenum, you will spearhead our biggest logistics operations. This isn’t just a role—it’s your opportunity to redefine what operational excellence looks like. With responsibility for a team of over 1,100 employees, you will lead with purpose, innovate with precision, and drive continuous improvement initiatives. Your leadership will set the standard for success in a fast-paced, high-impact environment.

About your tasks:

• Leadership and Development: Lead and mentor a diverse team of over 1,100 employees, including department leads, shift managers, team leaders, and operational staff, fostering growth and development at every level.
• Oversee Daily Operations Across Shifts: Plan and coordinate staffing requirements, set productivity targets, and ensure their achievement through close collaboration with department leads and their teams.
• Process Optimization: Conduct thorough analyses of logistics workflows, track key performance indicators (KPIs) such as SLAs, turnaround times, and cost per order, and drive continuous improvements to enhance efficiency.
• Support Organizational Growth: Anticipate and address growth demands by utilizing forecasts for proactive planning. Spearhead capacity planning and efficiency initiatives to support scalable site operations.
• Strategic Collaboration: Partner with senior leadership to implement long-term logistics strategies, ensuring alignment with future business objectives and growth demands. 

About you:

• Leadership Skills: You have experience in leading a large logistics site or as an operations manager at a logistics facility.
• E-Commerce Experience: Ideally, you have worked in a similar role within e-commerce and understand the unique demands of this dynamic sector.
• Strategic and Operational Thinking: You excel in both daily operational tasks and strategic thinking, with the ability to plan and develop the site continuously.
• Team Player with Decision-Making Ability: You lead your team with empathy and assertiveness, make clear decisions, and set an example through your actions.
• Language Skills: You are fluent in English to communicate effectively in our international environment. Also, you have sufficient knowledge of German. Dutch language skills are not required but would be an advantage.

About your Benefits:

To best support you with your individual needs—whether it's leading a healthy life, having enough time for yourself, or developing your skills—we offer a wide range of location-specific benefits:

• Travel Allowance: Not all employees live close to our office. Therefore, we support your daily commute with a travel allowance. This compensation is in addition to your salary.
• Vacation: We offer 28 vacation days and an annual vacation bonus (8% of your annual gross salary) in addition to your salary.
• Company Pension Plan: Your future is important to us, which is why we offer you an excellent and contribution-free company pension plan.
• Employee Discounts: Several times a year, we offer discounted employee sales directly on-site, as well as a 10% discount on our online selection.
• Development: Grow! We support and promote your personal development through various internal and external training programs.
• Redcare Events: We foster team building through creative team events and celebrate our successes together at regularly held parties.
• Sports: We have our own fitness room that you can use during your break or before/after work. Additionally, during your breaks, you can enjoy the cozy relaxation room, table tennis, or foosball.
• Mental Health: Get quick and professional help from Likeminded psychologists if you feel overwhelmed in your personal or professional life. Anonymous and free of charge.