Associate Director, Operations Risk & Controls

Manulife (International) Limited is seeking an Associate Director, Operations, Risk & Controls (Line 1B). The team reports into the COO HK. The candidate will work closely with the team head and oversee a number of initiatives to help Operations to effectively and consistently manage their risks.

Position Responsibilities:

• Execute all the components under the Operations Resilience program, including asset mapping and identification, critical asset vulnerability assessment, scenario testing

• Leading the Risk and Control Self-Assessments (RCSA) and internal control testing associated from the RCSA results

• Identify, develop, and deliver operational quality assurance programs for improved operational efficiency across Hong Kong and Macau Individual and Group Life Insurance Operations

• Manage and review Quality Assurance Program/operational guidelines and procedures to comply with regulatory, legal and compliance requirements

• Work with various stakeholders, such as compliance, risk, and audit teams to support process or controls improvement initiatives to meet global and local regulations

• Assess adequacy of risk management and internal controls in business. Present findings to and reach agreement with the business unit management, make practical and value-added recommendations to improve control environment and efficiency and effectiveness of operations

• Manage projects within time budgets and target dates, reporting any timing problems or budget over-runs to audit management

• Lead projects for the business unit and partner with the operations process owners during design, modification and streamlining of processes and controls

• Work closely with Asia Operations Line1B team by implementing guidelines, frameworks, thematic control testing and other ad hoc initiatives

Required Qualifications:

• University graduate, preferably in Accounting, Finance, Operational Risk, or a related discipline

• At least 12 years’ internal auditing, control, risk management, compliance, quality assurance, or consulting experience, gained from insurance institutions

• Recognized professional accounting/auditing/risk management (CPA, FRM, CIA, CA, etc.) designation

• Good knowledge of audit sampling methodologies including control frameworks, risk management techniques, and regulatory requirements

• Results oriented; able to strike work balance on multiple priorities and projects

• Strong business judgment in assessing significance of issues and developing value added recommendations

• Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication

• Strong interpersonal skills, with ability to influence senior leaders and inspire and train more junior team members

• Demonstrated strong planning, organizing, leadership and change management capabilities

• Self-driven, able to meet objectives with a minimal amount of managerial oversight

• Can distill complex issues into simple reports, solutions, and designs

• Proficient in Chinese and English with exceptional communication skills, which include verbal, written and listening

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].