Milbank is seeking an Associate Director, Legal AI Enablement & Support to help the firm use AI effectively by developing a detailed understanding of internal usage, needs, and drivers and barriers to adoption. Reporting to the Head of AI, Knowledge & Innovation, this role will gather and analyze information across practices and business services teams and translate insights into practical enablement strategies.
Responsibilities- Monitor AI usage to understand which tools are being used, for what purposes, and how usage aligns with firm priorities.
- Identify gaps and friction points involving awareness, access, usability, performance, and missing capabilities.
- Collaborate with technology teams on usage tracking and analytics and translate data into actionable insights.
- Partner with Professional Development and IT on training and support needs.
- Assist in ensuring compliance with responsible AI guidelines.
- Build relationships across practices and business services teams to understand day-to-day AI use.
- Identify promising internal use cases that may support broader solutions or communications.
- Bachelor’s degree required. J.D., law-firm and/or professional-services experience is a plus.
- Five or more years of experience in legal operations, professional development, legal technology, training, business intelligence, or a related field.
- Strong analytical skills and the ability to translate information from multiple sources into actionable insight.
- Strong written and verbal communication skills with the ability to explain complex AI tools and technologies and use cases to drive adoption across the firm.
- Familiarity with AI tools and their practical applications in legal practice.
- Proficiency with Microsoft Office, SharePoint, Document Management Systems (DMS) including iManage and NetDocuments. Familiarity with Microsoft Copilot, Harvey AI, frontier models from OpenAI, Anthropic, Google, Meta, and open-weight models, document comparison tools (e.g., Litera Compare), database systems including CMS, Knowledge Management, and Matter Experience platforms, AI consumption-based cost models, and other relevant technologies.
- Excellent understanding of the Legal Technology and Legal AI market space.
- Strong relationship-building skills and sound judgment when discussing usage, compliance, and adoption barriers.
Compensation: The anticipated base salary range offered for this role will be between $200,000 to $235,000 and represents the firm’s good faith and reasonable estimate of the range of possible base compensation. Actual base compensation will be dependent upon several factors, including but not limited to the candidate’s relevant experience, performance, qualifications, degrees, and location, well as the needs of the firm.
Skills Required
- Bachelor's degree
- Five or more years of experience in legal operations, professional development, legal technology, training, business intelligence, or a related field
- Strong analytical skills and ability to translate information from multiple sources into actionable insights
- Strong written and verbal communication skills, including explaining complex AI tools, technologies, and use cases
- Familiarity with AI tools and their practical applications in legal practice
- Proficiency with Microsoft Office, SharePoint, and document management systems including iManage and NetDocuments
- Familiarity with Microsoft Copilot, Harvey AI, frontier models from OpenAI, Anthropic, Google, and Meta, and open-weight models
- Familiarity with document comparison tools such as Litera Compare
- Familiarity with database systems including CMS, Knowledge Management, and Matter Experience platforms
- Excellent understanding of the Legal Technology and Legal AI market space
- Strong relationship-building skills and sound judgment regarding usage, compliance, and adoption barriers
- J.D., law-firm experience, and/or professional-services experience
What We Do
Milbank is a premier international law firm handling high-profile, complex cases and business transactions through 12 offices worldwide. Our offices work together on an integrated basis, giving us an extraordinary global presence and allowing us to serve a client base that includes the world's leading companies and financial institutions. Milbank is internationally recognized as a leader in major corporate/finance transactions (such as M&A, structured finance, banking, capital markets and project and transportation finance), litigation (including complex commercial, intellectual property, securities and white collar), financial restructuring, and trusts and estates.
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