Humana is seeking an Associate Director, IT Portfolio Management to lead the new Quality Engineering Program Management team. In this role, you will provide operational enablement and strategic support for the Enterprise Software Quality Engineering Center of Excellence, helping connect technology priorities, portfolio demand, financial planning, and enterprise quality initiatives.
This position is ideal for someone who enjoys bringing structure to complex work, partnering across teams, and helping an organization deliver high-value technology outcomes with greater transparency and efficiency.
The Associate Director, IT Portfolio Management – Quality Engineering will provide operational enablement and strategic support for Humana’s Enterprise Software Quality Engineering Center of Excellence. This role will help drive organizational effectiveness across portfolio operations, financial and vendor management, resource planning, executive reporting, associate engagement, and enterprise quality transformation initiatives.
This leader will partner closely with Quality Engineering leadership, Enterprise Technology, Finance, Procurement, Human Resources, Enterprise Portfolio Management, and cross-functional technology partners to strengthen operating rhythms, improve transparency, and enable consistent execution of Quality Engineering priorities.
Key responsibilities include:
Lead operational enablement, intake, portfolio governance, planning routines, and leadership forums for Enterprise Software Quality Engineering.
Partner with Finance, Procurement, Vendor Management, and QE leaders to manage budgeting, forecasting, vendor oversight, resource planning, and capacity management.
Develop executive dashboards, scorecards, business reviews, decision documents, and operating reports that provide visibility into organizational health, financials, demand, capacity, goals, and transformation progress.
Translate operational data into insights, risks, trends, and recommendations that support senior leadership decision-making.
Manage leadership follow-ups, action registers, communications, All Hands planning, associate engagement, and cross-functional coordination.
Support enterprise quality transformation and QE Innovation Lab operations through intake coordination, prioritization, milestone tracking, risk escalation, executive reporting, and stakeholder alignment.
Build operational playbooks, templates, calendars, and governance routines that improve consistency, transparency, accountability, and execution.
Use your skills to make an impact
Required Qualifications
8 or more years of experience in IT portfolio management, technology operations, program management, business operations, strategic planning, financial management, or a related field.
Experience supporting technology organizations, software engineering teams, quality engineering teams, enterprise platforms, or technology transformation initiatives.
Demonstrated experience with operational planning, executive reporting, financial tracking, resource planning, vendor coordination, and organizational communications.
Strong understanding of portfolio management, intake coordination, demand management, governance routines, and operational performance reporting.
Experience developing executive-level presentations, dashboards, scorecards, operating reviews, and decision-support materials.
Demonstrated ability to manage complex work across multiple stakeholders, priorities, workstreams, and deadlines.
Strong analytical, organizational, communication, and problem-solving skills.
Preferred Qualifications
Experience in a regulated industry and within engineering, quality, platform, architecture, or transformation organizations.
Familiarity with Agile, Lean Portfolio Management, DevOps, CI/CD, dashboards, portfolio tools, vendor governance, and capacity planning.
Experience supporting communications, engagement, innovation, or transformation initiatives.
Strong operational, technical, and business process knowledge.
MBA, PMP, Six Sigma, or similar credentials preferred.
Experience leading large, complex, cross-functional programs.
Work Location and Schedule
Work type: Full-time employee
Schedule: 40 hours per week
Primary location: Remote New York with occasional presence in office.
Additional remote locations: Massachusetts and New Jersey with occasional presence required in office.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates', the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Skills Required
- Bachelor's degree
- 6 or more years of technical experience
- 2 or more years of management experience
- Ability to manage multiple priorities, tasks, and deadlines with strong attention to detail
- Strong communication skills, including ability to present to senior leaders
- Advanced experience leading special projects and developing metrics, measurements, dashboards, or trend reports
- Passion for continuous improvement and consumer experience focus
- MBA or other advanced degree
- Strong understanding of operations, technology, communications, and business processes
- Six Sigma certification
- PMP certification
- Experience leading large-scale, highly visible programs with multiple project teams
Humana Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Humana and has not been reviewed or approved by Humana.
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Healthcare Strength — Medical, dental, vision, supplemental health, and long-term care insurance are offered alongside on-site/virtual wellness resources and weekly paid well-being time, indicating a whole-person focus.
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Leave & Time Off Breadth — Paid PTO and holidays, volunteer time, and formal leave options such as parental and caregiver time provide broad time-away support. Adoption assistance and lactation rooms extend coverage for key life events.
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Retirement Support — A 401(k) with company match anchors long-term savings. Employer-matched emergency savings programs complement retirement planning.
Humana Insights
What We Do
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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