Role Overview
Lead the Center of Excellence for Anaqua's IP Services Department including patent annuities and trademark renewals related processes, compliances and formalities. Drive operational excellence, process transformation, and client success while building and scaling high-performing teams.
You’ll Love This Job if You Like To:
- Own and manage payments related processes, including patent annuities and trademark renewals lifecycle management across jurisdictions
- Ensure delivery aligned with SLAs, KPIs, accuracy, timeliness, and compliance standards
- Lead process transitions ensuring smooth onboarding, knowledge transfer, and stabilization
- Develop and implement process maps (AS-IS / TO-BE), SOPs, and governance frameworks for renewals operations
- Drive continuous improvement, automation, and efficiency initiatives across annuities and renewals workflows
- Build and scale teams through strategic hiring, onboarding, and capability development
- Lead and manage multi-functional renewals teams (processing, QA), ensuring productivity and performance
- Act as primary client contact for renewals portfolios, ensuring high satisfaction, retention, and service excellence
- Manage internal and external stakeholders, including client IP teams, law firms, agents, vendors, and internal cross-functional teams
- Lead governance calls, portfolio reviews, and escalation management
- Support business growth initiatives, including renewals solutioning, RFPs, and account expansion opportunities
- Oversee renewals operations on IP management platforms, ensuring data integrity, reporting, and system optimization
- Lead system transitions, migrations, and process transformation initiatives related to renewals
- Ensure compliance with global IP renewal regulations, deadlines, and data security standards; proactively mitigate risks
What You’ll Need to Be Successful:
- 15+ years of experience in Intellectual Property services, with strong focus on patent annuities and trademark renewals
- Deep expertise in global renewals processes, docketing, and IP lifecycle management
- Proven experience in operations leadership, process transitions, team building, and client management
Core Skills
- Renewals & annuities operations leadership
- Process mapping & continuous improvement
- Team building & people management
- Client & stakeholder management (internal & external)
- Strategic thinking with execution focus
- Strong communication and commercial acumen
Preferred / Good to Have
- Working knowledge of AQX (Anaqua)
Success Metrics
- SLA adherence and renewal timeliness
- Accuracy and compliance in renewals processing
- Client satisfaction and retention
- Revenue growth and portfolio expansion
- Team productivity and engagement
- Process efficiency and automation impact
Skills Required
- 15+ years of experience in Intellectual Property services
- Strong focus on patent annuities and trademark renewals
- Deep expertise in global renewals processes
- Proven experience in operations leadership
- Team building and client management experience
What We Do
Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, and Asia. For additional information, please visit anaqua.com.
