About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job DescriptionPosition Summary
The Associate Director, Customer Engagement and Injector Training, is responsible for shaping and executing the customer engagement and injector education strategy for Spasticity and Cervical Dystonia. This role leads the development of compliant, insight-driven education and training experiences that strengthen clinical confidence, elevate customer experience, and support brand objectives. The Associate Director works across the Therapeutic team and with cross-functional partners to translate business priorities and customer needs into high-quality, scalable programs and resources.
Key Responsibilities
- Lead the annual customer engagement and injector education strategy for Spasticity and Cervical Dystonia, aligned with brand priorities, customer insights, field needs, and the broader Neuroscience strategy.
- Design, evolve, and manage an integrated portfolio of live, virtual, digital, and on-demand education and training offerings for healthcare professionals, including physicians and advanced practice providers.
- Translate customer, field, and marketplace insights into program architecture, content strategy, delivery formats, and resources that improve relevance, reach, and educational impact.
- Partner closely with brand marketing, sales, medical, regulatory, legal, compliance, operations, analytics, and agency partners to deliver initiatives that meet AbbVie standards and applicable policies.
- Lead planning and execution for HCP engagement at priority national and regional society meetings and professional organizations, in coordination with internal stakeholders.
- Oversee speaker and trainer strategy and operations, including faculty identification, contracting, training, content readiness, program quality, and compliant execution.
- Build strong relationships with external experts, customers, professional societies, field leaders, and cross-functional partners to ensure programs address evolving clinical and business needs.
- Develop annual operating plans, forecasts, and budgets; manage agency and vendor performance, scope, timelines, and spend with disciplined stewardship.
- Establish meaningful performance indicators and reporting to assess program reach, experience, quality, and business contribution; use insights to optimize the portfolio and recommend enhancements.
- Anticipate changes in adult learning, customer engagement, digital education, and the therapeutic toxin landscape; identify and pilot innovative approaches that can be scaled responsibly.
- Communicate strategy, progress, risks, and recommendations clearly to cross-functional teams and senior leadership while managing multiple high-priority initiatives in a matrixed environment.
- Travel to selected customer programs, field engagements, and professional meetings as needed.
Leadership and Collaboration
- Influence without direct authority and create alignment across diverse functions, priorities, and perspectives.
- Demonstrate enterprise leadership, sound judgment, accountability, and a strong commitment to integrity and compliance.
- Champion an inclusive, customer-centered culture and proactively share best practices across Therapeutics and AbbVie.
Provide clear direction to agency and vendor partners and foster a high standard of quality, innovation, and execution
Required
- Bachelor’s degree from an accredited institution; Advanced degree from an accredited institution preferred.
- Five or more years of combined experience in pharmaceutical or biotechnology marketing, HCP education, customer engagement, sales, sales training, or a related commercial function.
- Demonstrated experience developing and executing strategic plans and complex, cross-functional programs.
- Experience managing budgets, agencies, vendors, timelines, and multiple concurrent workstreams.
- Strong written, verbal, presentation, and stakeholder-management skills.
- Strong analytical and problem-solving skills, including the ability to use qualitative and quantitative insights to guide decisions and optimize customer experiences.
- Demonstrated ability to lead through change, operate effectively in a fast-paced matrix environment, and influence across levels and functions.
- Ability to travel up to 40%.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- Bachelor's degree from an accredited institution
- Five or more years of combined experience in pharmaceutical or biotechnology marketing, HCP education, customer engagement, sales, sales training, or a related commercial function
- Experience developing and executing strategic plans and complex, cross-functional programs
- Experience managing budgets, agencies, vendors, timelines, and multiple concurrent workstreams
- Strong written, verbal, presentation, and stakeholder-management skills
- Strong analytical and problem-solving skills using qualitative and quantitative insights
- Ability to lead through change and operate effectively in a fast-paced matrix environment
- Ability to influence across levels and functions
- Ability to travel up to 40%
- Advanced degree from an accredited institution
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — Retirement programs are portrayed as a standout, with a dollar‑for‑dollar 401(k) match up to 6% and an additional annual company contribution based on age and service. Feedback suggests this materially boosts perceived total compensation for many U.S. employees.
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Parental & Family Support — Paid parental and caregiver leave are emphasized, including up to 12 weeks of fully paid parental leave for all parents and 4 weeks of paid caregiver leave in the U.S. Feedback suggests these policies are a meaningful differentiator for employees balancing family needs.
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Leave & Time Off Breadth — Time off is described as extensive, with tiered vacation that scales with tenure, 17 company holidays, and two paid volunteer days in the U.S. Feedback suggests the breadth of leave contributes notably to overall benefits satisfaction.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
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