MISSION
Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.
POSITION SUMMARY
The Associate Director Commercial Operations will be responsible for supporting commercial decision-making through robust forecasting, high-quality data analytics, market research, competitive intelligence, and strong commercial data stewardship.
The successful candidate will be a hands-on commercial operations professional with strong analytical capabilities, a collaborative team player with excellent business partnering skills and the ability to operate effectively in a dynamic, entrepreneurial biotech environment. This person will work closely with Brand Leads, Country General Managers, Commercial Leadership, Finance, Market Access, Medical, and external vendors to generate insights, manage forecasting processes, and support strategic and operational commercial planning.
This is an ideal opportunity for someone who combines strategic thinking with operational excellence, enjoys building processes in a fast-moving environment, and is willing to go the extra mile to help the business succeed.
This position requires an onsite presence in Zug, offering the opportunity to be deeply integrated into Mirum’s thriving company culture (remote working allowed according to Mirum policy and to be defined with the reporting manager).
JOB FUNCTIONS/RESPONSIBILITIES
Forecasting & Business Planning
- Lead the development, maintenance, and continuous improvement of commercial forecasting models across brands and countries.
- Partner with Country General Managers, Brand Leads, Finance, and Commercial Leadership and facilitate the creation & update of country level mid & long-range forecasts
- Ensure forecasts are transparent, assumption-driven, well documented, and aligned with Finance and Commercial Leadership.
- Identify key forecast risks and opportunities and provide clear recommendations to support business decisions.
Market Research & Competitive Intelligence
- Partner with Brand Leads and Commercial Leadership to define research and competitive intelligence priorities aligned to key business questions.
- Develop research briefs, select methodologies, manage RFPs, evaluate vendor proposals, and oversee projects from briefing to final delivery.
- Support qualitative and quantitative research including market assessments, customer insights, patient journeys, ATUs.
- Monitor competitive landscape across public sources (competitor activity, clinical trials, regulatory updates, congresses, investor materials, market access developments, and commercial signals).
- Translate findings and competitive developments into actionable commercial implications for brand strategy, forecasting, launch planning, and decision-making.
- Ensure compliance with internal legal, procurement, compliance, and pharmacovigilance requirements.
Commercial Data, Analytics & Data Stewardship
- Develop and maintain dashboards, reports, and analytics tools (e.g., Snowflake, Power BI, Tableau, Excel) to support decision-making at regional, and country level.
- Track & Analyze sales performance, market dynamics, launch performance and key commercial KPIs.
- Translate complex data into clear, actionable insights for Brand Leads, Country GMs, Commercial Leadership, and cross-functional teams.
- Act as commercial data steward, ensuring data accuracy, consistency, completeness, and fitness for business use, including governance, metric definitions, reporting standards, and documentation.
- Identify opportunities to automate reporting and improve efficiency, scalability, and reliability of analytics processes.
QUALIFICATIONS
Education /Experience:
- Bachelor’s degree required, Master's a plus, preferably in Business, Finance, Economics, Data Sciences or a related field.
- >5 years of experience in pharmaceutical, biotech, life sciences, or healthcare-related commercial roles.
- Relevant experience in Commercial Operations, Business Analytics, Forecasting, Market Research, Competitive Intelligence, Commercial Excellence, Finance Business Partnering, or Strategy.
Knowledge, Skills and Abilities:
- Advanced Excel and forecasting model development skills.
- Strong Power BI capability, including dashboard development and data visualization.
- Experience working with Snowflake or similar cloud-based data platforms.
- Ability to work with structured commercial datasets, including sales, account, market access, CRM, market research, competitive intelligence, and performance data.
- SQL, VBA, Python knowledge and how to leverage AI tools is highly desirable.
- Experience with CRM systems such as Salesforce or Veeva is a plus.
- Familiarity with pharmaceutical data sources, secondary market data, claims data, prescription data, CRM data, or patient-level data is beneficial.
- Understanding of compliance considerations related to market research, data handling, and pharmaceutical commercial activities.
- Collaborative, hands-on team player, comfortable operating in ambiguity and thinking outside the box
#LI-HYBRID
Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws.
Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.
Skills Required
- Bachelor's degree (Business, Finance, Economics, Data Sciences or related)
- Master's degree
- More than 5 years experience in pharmaceutical, biotech, life sciences, or healthcare-related commercial roles
- Experience in Commercial Operations, Business Analytics, Forecasting, Market Research, or Competitive Intelligence
- Advanced Excel and forecasting model development skills
- Strong Power BI capability including dashboard development and data visualization
- Experience with Snowflake or similar cloud-based data platforms
- Experience building dashboards and analytics in Tableau
- Ability to work with structured commercial datasets (sales, CRM, market access, market research, performance data)
- Understanding of data governance, stewardship, metric definitions, reporting standards and documentation
- Knowledge of compliance considerations related to market research and pharmaceutical commercial activities
- SQL knowledge
- VBA experience
- Python knowledge and ability to leverage AI tools
- Experience with CRM systems such as Salesforce or Veeva
- Familiarity with pharmaceutical data sources (secondary market data, claims, prescription, patient-level data)
Mirum Pharmaceuticals Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mirum Pharmaceuticals and has not been reviewed or approved by Mirum Pharmaceuticals.
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Equity Value & Accessibility — Equity grants to new hires and an employee stock purchase plan make ownership more accessible and can boost total rewards when performance is strong. Public disclosures highlight frequent option/RSU inducements.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is employer-paid for employees, with added life, disability, and EAP support. This combination reduces financial burden and enhances overall wellbeing.
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Leave & Time Off Breadth — A broad time-off program includes multiple paid company holidays, a year-end shutdown, accrued vacation, and paid parental leave. This breadth provides additional rest periods beyond standard vacation.
Mirum Pharmaceuticals Insights
What We Do
Mirum Pharmaceuticals, Inc. is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. Mirum’s approved medication is LIVMARLI® (maralixibat) oral solution which is approved in the U.S. for the treatment of cholestatic pruritus in patients with Alagille syndrome one year of age and older. Mirum’s late-stage pipeline includes two investigational treatments for debilitating liver diseases affecting children and adults. Maralixibat (LIVMARLI), an oral ileal bile acid transporter (IBAT) inhibitor, is currently being evaluated in clinical trials for pediatric liver diseases and includes the MARCH Phase 3 study for progressive familial intrahepatic cholestasis (PFIC) and the EMBARK Phase 2b study for patients with biliary atresia. In addition, Mirum has an expanded access program open in Canada, Australia, the UK and several countries in Europe for eligible patients with Alagille syndrome. Mirum has submitted a Marketing Authorization Application to the European Medicines Agency for maralixibat for the treatment of cholestatic liver disease in patients with Alagille syndrome. Mirum’s second investigational treatment, volixibat, also an oral IBAT inhibitor, is being evaluated in three potentially registrational studies including the OHANA Phase 2b study for pregnant women with intrahepatic cholestasis of pregnancy, VISTAS Phase 2b study for adults with primary sclerosing cholangitis, and the VANTAGE Phase 2b study for primary biliary cholangitis.
