About ApotheCom
ApotheCom is an exciting leader in the field of medical communications. Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical communications programs.
About the Role
At ApotheCom, we turn science into stories that make a difference. As an Associate Director, Client Services, you’ll play a key leadership role in shaping and delivering impactful scientific communications and publications that help clients inform, inspire, and advance understanding.
You’ll partner closely with clients and internal teams to oversee publications and medical communications initiatives from strategic planning through to flawless delivery. With a strong focus on quality, scientific integrity, and client partnership, you’ll help ensure every project is delivered to the highest standard.
Working alongside colleagues across Scientific Services, Meetings, and Creative/Digital, you’ll help bring bold ideas to life while supporting the continued growth and success of your accounts and teams.
What You’ll Be Doing
- Lead account delivery. Oversee day-to-day account activity and help ensure work is delivered on time, on budget, and aligned to strategy.
- Support financial performance. Contribute to proposals, budgets, forecasts, and performance reporting, while helping maintain strong account profitability.
- Build strong client relationships. Serve as a trusted partner to clients, anticipating needs and helping translate complex science into clear, compelling communications.
- Support and develop your team. Coach and mentor client services colleagues, encouraging collaboration, accountability, and professional growth.
- Collaborate cross-functionally. Work closely with Scientific Services, Meetings, and Creative/Digital teams to deliver integrated medical education initiatives.
- Identify opportunities. Help spot and develop new business opportunities within existing accounts and prospective partnerships.
- Stay informed. Maintain a strong understanding of the healthcare communications landscape, compliance standards, and best practices.
- Champion excellence. Uphold ApotheCom’s commitment to scientific rigor, innovative thinking, and exceptional client service.
About You
- You’re a confident, collaborative leader with a strong background in medical communications. You enjoy working in fast-paced environments and are motivated by the opportunity to contribute to team success and client growth.
- Bachelor of Science degree preferred.
- 5+ years of experience in medical communications, with a strong focus on publications and client service.
- Experience with iEnvision.
- Experience supporting multiple accounts and contributing to financial and operational goals.
- Strong communication and relationship-building skills, with the ability to earn trust across teams and clients.
- Solid understanding of healthcare communications, publications planning, and the drug development process.
- Proficient in Microsoft Word, Excel, PowerPoint, and digital collaboration tools.
Benefits:
- Health coverage
- Retirement plan
- PTO
ApotheCom can offer an attractive rewards package, excellent training and development opportunities, a supportive and friendly environment and the opportunity to achieve your potential.
Our Pledge
At ApotheCom, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.
ApotheCom is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Skills Required
- 5+ years of experience in medical communications with a strong focus on client service.
- Experience supporting multiple accounts and contributing to financial and operational goals (proposals, budgets, forecasts).
- Strong communication and relationship-building skills.
- Solid understanding of healthcare communications, brand planning, and the drug development process.
- Proficient in Microsoft Word, Excel, PowerPoint, and digital collaboration tools.
- Bachelor of Science degree.
What We Do
ApotheCom is a Global Medical Communications Powerhouse with offices in London, Leeds, Yardley, New York, San Francisco, San Diego, Boston, Lebanon, Auckland, Tokyo and Johannesburg. Our mission is to be an effective and proactive broker of collaborative and sustained engagement for the healthcare community, to drive meaningful change and positive outcomes. ApotheCom is uniquely able to create and deploy teams across many geographies, pulling on specialized skills and specific market expertise. The team comprises 130 PhDs and PharmDs and more than 250 content developers who understand how to tell the scientific, clinical, and value stories to reach specific audiences. The global team structure supports dedicated practice areas in Scientific Communications and Publications, Medical Education and Access Pathways and Outcomes in addition to therapeutic areas of excellence across chronic diseases, oncology, vaccines and infectious diseases, cell and genes therapies and specialized medicine. The matrix structure has been created to fuel innovation and flexibility, with increased specialization and focus on multi-functional team working. At our core, we bring data agility, integrated evidence planning, scientific and value storytelling, convergence of technology and insight-driven problem-solving. Our single, global team structure with dedicated practice areas and defined therapeutic expertise has been specifically designed to remove every barrier to being able to provide the best expertise in the right place and at the right time for our clients. ApotheCom is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.
