Associate Director of AR Operations

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

·         Provide strategic and operational leadership to the AR team, including staffing plans, organizational structure, and development initiatives.

·         Oversee the full AR lifecycle including billing, cash application, reconciliation, aging resolution, and collections in both traditional staffing and MSP structures.

·         Drive standardization of billing practices across diverse customer and funding arrangements.

·         Ensure on-time invoice submission, resolution of billing exceptions, and alignment with customer invoicing protocols.

·         Lead mass invoice ingestion, activation, and coordinate disbursement tied to MSP client funding cycles with AP team.

·         Own and evolve AR policies, DSO targets, credit memo governance, and escalation protocols.

·         Drive daily funding readiness by aligning AR activities with client payment cycles and AP schedules.

·         Monitor AR aging, proactively address overdue balances, and manage escalations with internal and external stakeholders.

·         Create and maintain customer-specific invoicing packages, billing FAQs, and onboarding playbooks for new client programs.

·         Coordinate global receivables management activities and ensure consistent delivery of KPIs across geographies.

·         Drive AR KPI reporting and insights to executive leadership; translate analytics into performance improvement actions.

·         Serve as an escalation point for the A/R team for invoicing, reporting and other deliverables.

·         Act as AR functional lead for Workday, with foundational knowledge in AR module configuration, reporting, and integration workflows.

·         Support end-to-end systems testing, user acceptance, and production rollout of AR enhancements.

·         Drive the roadmap for automation, data visibility, and reconciliation tools.

·         Partner with IT, finance systems, and customer portals to ensure optimized AR data flows and platform synchronization.

·         Own internal controls and AR process compliance, ensuring audit readiness and alignment with SOX controls where applicable.

·         Lead periodic documentation reviews and updates to ensure all AR processes are well-governed and auditable.

·         Coordinate with the Legal and Contracts teams to operationalize customer payment terms and dispute resolution procedures.

·         Sponsor key projects including billing automation, digital payment application, and reconciliation enhancements.

·         Lead transformation initiatives that enable scalability, cost-efficiency, and improved customer experience.

·         Lead root cause analysis and remediation plans to ensure quality and compliance standards are upheld.

Qualifications

• Bachelor’s degree in accounting, Finance, or related discipline; MBA preferred.
• 10+ years of progressive AR or order-to-cash experience, including 5+ years in AR leadership roles within high-volume environments.
• Experience supporting receivables for contingent labor MSP and contingent labor/staffing clients strongly preferred.
• Strong ERP background with preferred expertise in Workday Financials; familiarity with EDI and customer payment portals.
• Demonstrated success in AR automation, data-driven leadership, and system enhancement initiatives.
• Advanced Excel and data analytics capabilities.
• Excellent communication and cross-functional collaboration skills.

• Strategic Leadership: Ability to align financial operations with corporate goals and lead across diverse teams and geographies.
• Operational Mastery: Strong command of financial systems, internal controls, and enterprise risk frameworks.
• Change Agent: Proven success in leading complex transformation initiatives across AP, accounting, and FP&A functions.
• Global Mindset: Adept at managing cross-cultural teams and understanding regional compliance and operational nuances.
• Results Focused: Drives performance metrics, SLA/KPI achievement, and financial accountability across all domains.

• High-performance, deadline-driven environment
• Flexibility to support extended hours during project or close cycles
• Exposure to fast-changing systems and finance transformation initiatives